Paper jam when using thick paper

This may occur if:

• Paper transfer roller is stained

• Stiff paper is being used.

• Long grain paper is being used

1. Clean the paper transfer roller.

2. If paper in a grain direction is used, change it to paper in a cross-grain direction.

3. For duplex printing, perform single-sided printing on each side. (Load the paper printed on one side in the paper tray again, and print on the other side.)

4. If the paper is delivered turned over, switch to delivery without turning over the paper.

If the problem persists even after performing the above solutions 1 to 4, change the paper to a size smaller than the jammed paper.