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Depending on the cause of the problem, do one of the following:
The side fences in the paper tray are too far apart.
If the side fences are too far apart, the paper may be skewed.
Adjust the side fences to match the paper width.
When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.
For details about loading paper, see "Loading Paper", Preparation.
A scrap of paper or some other small fragment is jammed in the paper feed path.
Remove the fragment.
For details about cleaning the paper feed path, see Cleaning the Paper Feed Path.
The correct degree of paper arching has not been specified.
Adjust the degree of paper arching at the registration gate.
In the [Machine: Paper Feed/ Output] group on the [Adjustment Settings for Operators] menu, change the value in 0309: [Registration Gate: Paper Buckle Amount].
Increase the value for the paper tray in use, and then print the image. If the problem persists even though the setting has reached its maximum value, try decreasing the setting.
If the problem persists even though you have tried the complete range of settings from minimum to maximum, contact your service representative.
The skew detection level is too low.
Increase the skew detection level.
In [Advanced Settings] for the custom paper, select 1331: [Jam Detection], and then reduce the value in [JAM097] of [JAM097/098 Detect Threshold].
Reduce the value to increase the detection level.
This will allow the machine to report a paper misfeed and stop printing even for a slight skew.
