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Solution:

Depending on the cause of the problem, do one of the following:

The side fences in the paper trays are not positioned correctly.

Adjust the side fences to match the paper width.

When you close the paper tray, the side fences may become misaligned due to the weight of the paper. To prevent this, close the paper tray slowly.

For details about loading paper, see "Loading Paper", Preparation.

The paper size/orientation/type is not specified correctly.

In tray paper settings, specify the size, orientation, and type of the paper in use.

For details about tray paper settings, see "Changing the Paper Size", Preparation.

Sheets of mixed type, thickness, or color are loaded in the paper tray.

Load identical sheets in the paper tray.

When printing from a tray containing sheets of mixed color, you can prevent paper misfeeding by specifying the following settings:

<If custom paper is used>

  1. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection] and then increase the value in [Paper Edge Detection].

  2. Print the image.

  3. If the problem persists, select 1331: [Jam Detection], and then increase the values in [JAM098] and [JAM097] of [JAM097/098 Detect Threshold].

  4. Print the image.

  5. If the problem persists, select 1331: [Jam Detection], and then set the value in [Detect/Ctrl JAM097/098] of [JAM080/097/098/099] to [Off].

Colored paper or transparencies are loaded in the paper tray.

Paper edges may not have been detected correctly.

Adjust the color paper edge detection.

<If custom paper is used>

  1. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection], and then set the value in [Paper Edge Detection] to "3".

  2. Print the image. Has the problem been resolved?

    Yes

    Finished!

    No

    Set the value in [Paper Edge Detection] to "4".

  3. Print the image. Has the problem been resolved?

    Yes

    Finished!

    No

    Set the value in [Paper Edge Detection] to "5".

  4. Print the image. Has the problem been resolved?

    Yes

    Finished!

    No

    Go to the next step.

  5. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection], and then increase the values in [JAM098] and [JAM097] of [JAM097/098 Detect Threshold].

  6. Print the image. Has the problem been resolved?

    Yes

    Finished!

    No

    Go to the next step.

  7. In [Advanced Settings] for the custom paper, select 1331: [Jam Detection], and then set the value in [Detect/Ctrl JAM097/098] of [JAM080/097/098/099] to [Off].

  8. Print the image. Has the problem been resolved?

    Yes

    Finished!

    No

    Contact your service representative.
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