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Solution:

<When using papers other than envelopes>

1Change the orientation of the paper in the tray.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

3Turn the paper in the paper tray upside down.

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Reload with new paper.

5Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.

<If using envelopes>

1Set the envelopes by stiffening them so that they bend downwards.

2Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

3Set the envelopes by stiffening them so that they bend upwards.

4Print the image. Has the problem been resolved?

Yes

Finished!

No

Go to the next step.

5Close the envelope flap.

6Print the image. Has the problem been resolved?

Yes

Finished!

No

Contact your service representative.