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When You Cannot Make Copies As Wanted

Basic
Problem	Cause	Solution
Misfeeds occur frequently.	The number of sheets loaded exceeds the capacity of the machine.	Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray. Fan the sheets thoroughly before loading them.
Misfeeds occur frequently.	The paper tray's side fences are set too tightly.	Push the side fences lightly, and then reset it.
Misfeeds occur frequently.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	The paper is too thick or thin.	Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	The copy paper is wrinkled or has been folded or creased.	Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently.	Printed paper is being used.	Do not load sheets that have already been copied or printed onto by another machine.
Misfeeds occur frequently.	Sheets are sticking together.	Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Copy paper becomes creased.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Copy paper becomes creased.	The paper is too thin.	Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.
You cannot combine several functions.	Selected functions cannot be used together.	Check the combination of functions, and then make the settings again. For details about combination of functions, see "Function Compatibility", Copy.
Images are skewed.	The side fences in the paper feed tray are not set properly.	Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.
Images are skewed.	The paper is fed in at a slant.	Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.
Images are skewed.	The original guide of the ADF is not set properly.	Make sure the original guide is set properly. For details about how to set the original guide, see "Placing Originals in the Auto Document Feeder", Paper Specifications and Adding Paper.
Edges of sheets are creased.	The paper is damp.	Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Edges of sheets are creased.	You are using non- supported paper.	Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.
Sheets are fed in together, resulting in paper jams.	Sheets are sticking together.	Fan the sheets to flatten the paper before loading it. Alternatively, feed a sheet of paper at a time.
Originals are not fed.	The number or height of originals set in the ADF exceeds the maximum permissible limit.	Set originals only as high as the upper limit markings on the ADF. For details about how to set originals, see "Placing Originals", Paper Specifications and Adding Paper. For the number and height of originals that can be set in the ADF, see "Specifications", Maintenance and Specifications.
Originals are not fed.	The original contains curls or wavy parts.	Remove those curls or wavy parts from the original, and then place it in the ADF. Reduce the number of sheets in the original, and then place it in the ADF.

There is nothing wrong with the squeaking noise that occurs when smooth paper of A5 or smaller is fed from the bypass tray.

Combine
Problem	Cause	Solution
When "Combine" is used, parts of the image are not copied.	You specified a reproduction ratio that does not match the sizes of the originals and copy paper.	When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "One-Sided Combine", "Two-Sided Combine", or "Auto Reduce / Enlarge (Scale to Paper Size)", Copy.
Copies are not in correct order.	You placed the originals in the incorrect order.	When you place a stack of originals in the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.

Duplex
Problem	Cause	Solution
Cannot print in duplex mode.	You have loaded paper that is too thick or thin.	Change the paper. For details about paper weight that can be used for duplex printing, see "Specifications for the Main Unit", Maintenance and Specifications.
Cannot print in duplex mode.	You have selected a paper tray that is not set for duplex printing.	Change the setting for "Apply 2 sided" in [Tray Paper Settings] to enable duplex printing for the paper tray. For details about setting "Apply 2 sided", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Cannot print in duplex mode.	You have selected a paper type that cannot be used for duplex printing.	In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Copies are not in correct order.	You placed the originals in the incorrect order.	When you place a stack of originals in the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.
When "2 sided" is used, the original will be copied from left to right even though [Open to Top] is selected, or it will be copied from top to bottom even though [Open to Right/Left] is selected.	You placed the originals in the wrong orientation.	Place the original in the correct orientation. For details about original orientations for duplex copy, see "Duplex Copying", Copy.