When You Cannot Make Clear Copies

Copies appear dirty.

Image density is too high.

Adjust the image density settings. For details about image density settings, see "Understanding the Copy Screen", Copy.

The reverse side of an original image is copied.

Image density is too high.

Adjust the image density settings. For details about image density settings, see "Understanding the Copy Screen", Copy.

The reverse side of an original image is copied.

The original is thin.

Adjust the image density settings. For details about image density settings, see "Understanding the Copy Screen", Copy.

Shadow appears on copies if you use pasted originals.

Image density is too high.

• Adjust the image density settings. For details about image density settings, see "Understanding the Copy Screen", Copy.

• Change the orientation of the original.

• Use clear tape to fix down pasted parts of the original.

Identical blemishes appear in the same place on every copy.

The exposure glass, scanning glass, or scanning glass of the ADF is dirty.

Clean the exposure glass, scanning glass, or scanning glass of the ADF. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

The shadow density of an area is different from that of the original.

If Original Type is set to [Text/Photo] for copying, the shadow density for each area may vary.

On the control panel, in the original types, press [Photo] or [Text], and then start copying.

Copies are too light.

Image density is too light.

Adjust the image density settings. For details about image density settings, see "Understanding the Copy Screen", Copy.

Copies are too light.

A light copy may result when you use damp or rough grain paper.

• Use supported paper. For details about supported paper, see "Supported Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about how to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Parts of images are not copied.

The original is not set correctly.

Set the original correctly. For details about how to set originals, see "Placing Originals on the Exposure Glass" and "Placing Originals in the Auto Document Feeder", Paper Specifications and Adding Paper.

Parts of images are not copied.

The correct paper size is not selected.

Select the correct paper size.

Parts of images are not copied.

Even if you place originals on the exposure glass or in the ADF correctly, margins of a few millimeters on all four sides of the original might not be copied.

Reduce the image from its original size.

For details about image areas that cannot be copied, see "Reducing or Enlarging Originals", Copy.

Images appear only partially.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about how to store it, see "Paper Storage", Paper Specifications and Adding Paper.

Black lines appear.

The exposure glass, scanning glass, or scanning glass of the ADF is dirty.

Clean the exposure glass, scanning glass, or scanning glass of the ADF. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

Black lines appear.

If Original Type is set to [Text] for copying, black lines may appear on the back edge of paper.

On the control panel, in the original types, press [Text/Photo] or [Photo], and then start copying.

Black lines appear.

If thin paper is fed with its grain direction perpendicular to the paper feeding direction, black lines may appear in the middle of paper.

Change the paper grain direction parallel to the paper feeding direction. For details about the paper grain direction, see "Supported Paper", Paper Specifications and Adding Paper.

White lines appear.

The exposure glass or scanning glass is dirty.

Clean the exposure glass or scanning glass. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

White lines appear.

When is flashing, toner is beginning to run out.

Add toner. For details about adding toner, see "Replacing the Print Cartridge", Maintenance and Specifications.

White lines appear.

Ambient light is leaking through a gap at the edge of the cover for the exposure glass.

Change the install location or the direction the machine is facing.

Copies are blank.

The original is not set correctly.

Set the original correctly. For details about how to set originals, see "Placing Originals", Paper Specifications and Adding Paper.

A moire pattern is produced on copies.

The original has a dot pattern image or many lines.

Place the original on the exposure glass at a slight angle.

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

• Place an OHP transparency on the exposure glass, and then place the print on the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on it. Leave the exposure glass cover or ADF open when copying.

The image on the back side of duplex copies has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in low-temperature areas.

• Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.