When You Have Problems Operating the Machine

When the machine is turned on, the only icon that appears on the home screen is the [Copy] icon.

Functions other than the copier function are not yet ready.

Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait a little longer.

The indicator lamp remains lit and the machine does not enter Sleep mode even though [Energy Save] () was pressed.

In some cases, the machine does not enter Sleep mode when [Energy Save] () is pressed.

Before you press [Energy Save] (), check that Sleep mode can be enabled. For details about enabling Sleep mode, see "Saving Energy", Setting Up the Machine.

The display is turned off.

The machine is in Sleep mode.

Touch the display panel.

Nothing happens when the display panel is touched.

The power is turned off.

Make sure the main power indicator is off, and then turn on the power.

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started.

The Authentication screen appears.

User Authentication is set.

See "When the Authentication Screen is Displayed", Getting Started.

An error message is still displayed, even if misfed paper is removed.

Paper is still jammed in the tray.

Remove the jammed paper by following the procedures displayed on the control panel. For details about removing jammed paper, see Removing Jammed Paper or Card.

An error message is still displayed, even if the indicated cover is closed.

One or more of the covers that are not indicated are still open.

Close all the covers of the machine.

Images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while stack printing is performed.

• Flatten the paper with your hands to straighten out the curl.

• Load the paper up side down so that the curled edges face downward. For details about supported paper, see "Supported Paper", Paper Specifications and Adding Paper.

• Place the cut paper on a flat surface to prevent it from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The tray's side or end fences may not be set properly.

• Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper or Card.

• Check that the side or end fences are set properly. Also, check that the side fences are locked. For details about setting the side and end fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Copy paper size setting is not correct.

Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper or Card.

Misfeeds occur frequently.

There is a foreign object on the output tray.

• Remove the misfed paper. For details about removing jammed paper, see Removing Jammed Paper or Card.

• Do not place anything on the output tray.

Originals misfeeds occur frequently.

The original is not correctly set in the ADF or ID Card Feeder.

• Insert the original correctly into the feeder until it stops.

• Insert the original correctly into the ID Card Feeder until it stops.

Originals misfeeds occur frequently.

Any of the following operations is performed while the original is set in the ID Card Feeder:

• Opening and closing the ADF cover

• Turning the power off and on

• Recovering from Sleep mode

Remove the original from the ID Card Feeder.

Original misfeeds occur frequently, and the original is sometimes damaged.

The originals are not correctly set in the ID Card Feeder.

Set the originals correctly so that they are aligned straight in the feeder.

Multi-sheet feeding of the originals occurs.

A sheet is added to the originals while a sheet of paper is fed into the ADF.

Do not add a sheet of paper to the originals while a sheet is fed into the ADF.

Misfeeds occur when printing to envelopes.

The envelopes are curled.

Make sure you fully flatten curled envelopes before you load them. Do not stack envelopes over the specified limit for the paper tray. If misfeeds still occur after the envelopes have been flattened, load envelopes on the tray one at a time and print them individually. For details about how to load envelopes, see "Loading Envelopes", Paper Specifications and Adding Paper.

When printing to envelopes, the envelopes may be fed in together, or the envelopes may not be fed.

The envelopes are curled.

Make sure you fully flatten curled envelopes before you load them. Do not stack envelopes over the specified limit for the paper tray. If misfeeds still occur after the envelopes have been flattened, load envelopes on the tray one at a time and print them individually. For details about how to load envelopes, see "Loading Envelopes", Paper Specifications and Adding Paper.

Cannot print in duplex mode.

You have selected a paper tray that is not set for duplex printing.

Change the setting for "Apply 2 sided" in "Tray Paper Settings" to enable duplex printing for the paper tray. For details about setting "Apply 2 sided", see "Tray Paper Settings", Connecting the Machine/ System Settings.

Cannot print in duplex mode.

You have selected a paper type that cannot be used for duplex printing.

In "Tray Paper Settings", select a paper type that can be used for duplex printing. For details about setting "Paper Type", see "Tray Paper Settings", Connecting the Machine/ System Settings.

The machine does not turn off in 7 minutes after the main power is turned off.

The machine cannot perform the shutdown procedure.

Repeat the shutdown procedure. If the machine does not turn off, contact your service representative.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The Address Book cannot be changed while you delete the multiple stored documents.

Wait a while, and then retry the operation.

The function does not run or cannot be used.

If you cannot carry out your job, it may be that the machine is being used by another function.

Wait until the current job is completed before trying again.

For details about Function Compatibility, see When Multiple Functions Cannot Be Executed Simultaneously.

The print image is not properly positioned on the paper.

• The machine has not detected the paper type and/or width correctly.

• The print position is not aligned properly.

Contact the machine administrator or your service representative.