If the Machine Cannot Be Operated

Cannot perform the following:

Print with the printer driver

User authentication has been refused.

Check the user name and login name with the administrator of the network in use if using Windows authentication or LDAP authentication.

Confirm with the user administrator if using Basic authentication.

Cannot perform the following:

• Print with the printer driver

The encryption key specified in the driver does not match the machine's driver encryption key.

Specify the driver encryption key registered in the machine.

For details, see Specifying a Driver Encryption Key.

After starting "Address Book" in Device Manager NX and entering the correct login user name and password, a message that an incorrect password has been entered appears.

"Driver Encryption Key:Encryption Strength" is not set correctly. Alternatively, "SSL/TLS" has been enabled although the required certificate is not installed on the computer.

Set "Driver Encryption Key:Encryption Strength" to [Simple Encryption]. Alternatively, enable "SSL/TLS", install the server certificate in the machine, and then install the certificate in the computer.

For details, see Specifying the Extended Security Functions and Configuring SSL/TLS Settings.

User authentication is disabled, yet stored files do not appear.

User authentication might have been disabled without "All Users" being selected for user access to stored files.

Enable user authentication again, and select [All Users] as the access permission setting of the files you want to display.

For details, see Web Image Monitor Help.

User authentication is disabled, yet destinations specified using the machine do not appear.

User authentication might have been disabled without "All Users" being selected for "Protect Destination".

Enable user authentication again, and select [All Users] as the access permission setting of the destinations you want to display.

For details, see Protecting the Address Book.

Cannot print when user authentication has been enabled.

User authentication may not be specified in the printer driver.

Specify user authentication in the printer driver. For details, see the printer driver Help.

[Finish Job and Limit] is selected in "Machine action when limit is reached", but the current job is canceled before it is processed.

Depending on the application you are using, the machine might recognize a job as multiple jobs, canceling the job before it is processed.

Reset the print volume use setting for the user by, for example, clearing the print volume use counter, and then perform printing again.

For details, see Resetting Print Volume Use Counters.

After executing "Encrypt User Custom Settings & Address Book", the "Exit" message does not appear despite waiting a long time.

Authentication may be taking time because a large number of items are registered in the address book. Alternatively, a file may be corrupt or the hard disk may be faulty.

If the screen has still not updated even though the "File System Data Only" time specified in accordance with Encrypting Data on the Machine has elapsed, contact your service representative.