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When documents cannot be stored in the Document Server

Messages

Causes

Solutions

“Document Server is not available to use. Cannot store.”

You cannot use the Document Server function.

  • For details about using Document Server function, contact your administrator.

  • For details about how to set permissions, see "Limiting Available Functions", Security Guide.

“Exceeded max. capacity of Document Server. Cannot store.”

The hard disk became full after a file was stored.

  • Delete some of the files stored in the Document Server.

  • Reduce the file size to be sent.

“Exceeded max. number of files of Document Server. Cannot store.”

The maximum file capacity of the Document Server was exceeded.

Delete some of the files stored in the Document Server.

“Exceeded max. number of files. (Auto)”

While using the error job store function to store Normal Print jobs as Hold Print files, the maximum file capacity for file storage or Hold Print file management (automatic) was exceeded.

Delete Hold Print files (automatic) or unneeded files stored in the machine.

“Exceeded max. number of pages of Document Server. Cannot store.”

The maximum page capacity of the Document Server was exceeded.

  • Delete some of the files stored in the Document Server.

  • Reduce the number of pages to send.

“Exceeded max. number of pages. (Auto)”

While using the error job store function to store Normal Print jobs as Hold Print files, the maximum page capacity was exceeded.

  • Delete unneeded files stored in the machine.

  • Reduce the number of pages to print.

“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory.”

The hard disk became full after a file was stored.

  • Delete some of the files stored in the Document Server.

  • Reduce the file size to be sent.

“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files.”

The maximum file capacity of the Document Server was exceeded.

Delete the files stored in the Document Server.

“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file.”

The maximum page capacity of the Document Server was exceeded.

  • Delete some of the files stored in the Document Server.

  • Reduce the number of pages to send.

“The specified folder in Document Server is locked. Cannot store.”

The specified folder is locked.

Unlock the folder or specify another folder number that can be used. For details about locked folders, see "Managing Folders", Security Guide.