Skip header
 

When there is a problem with the print settings

Messages

Causes

Solutions

“Booklet/Half Fold Error”

The job was canceled because you specified invalid settings for saddle stitching or Half Fold.

Check the settings for saddle stitching or Half Fold.

“Classification Code is incorrect.”

The Classification Code has not been entered, or has been entered incorrectly.

Enter the correct Classification Code.

“Classification Code is incorrect.”

The Classification Code is not supported with the printer driver.

Select [Optional] for "Classification Code". For details about how to specify Classification Code settings, see "Configuring Classification Codes", Print.

“Duplex has been cancelled.”

Duplex printing was canceled.

  • Select the proper paper size for the duplex function. For details about proper paper sizes, see "Specifications for the Main Unit", Maintenance and Specifications.

  • Change the setting for "Apply Duplex" in [Tray Paper Settings] to enable duplex printing for the paper tray. For details about setting "Apply Duplex", see "Tray Paper Settings", Paper Settings.

“Exceeded max. pages. Collate is incomplete.”

The number of pages exceeds the maximum number of sheets that you can use Collate with.

Reduce the number of pages to print.

“Exceeded the maximum number of multi-sheet fold (Half Fold).”

The maximum number of multi-sheet folds (Half Fold) was exceeded.

Specify fewer sheets. For details about the maximum number of multi-sheet folds (Half Fold), see "Specifications for Multi-Folding Unit", Maintenance and Specifications.

“Output tray has been changed.”

The output tray was changed because the paper size of the specified output tray is limited.

Specify the proper output tray.

“Perfect Binding is not available with the settings.”

Perfect Binding is not possible under the settings that you have specified.

Check the current settings. For details about which functions are not available when Perfect Binding is specified, see "Perfect Binding", Print.

“Perfect Binding is not available with this number of sheets.”

Perfect Binding is not possible with the number of sheets that you have specified.

  • Check the number of sheets.

  • Specify the proper number of sheets.

For details about the proper number of sheets, see "Specifications for Perfect Binder", Maintenance and Specifications.

“Print overrun.”

Images were discarded while printing.

PCL 6

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

PostScript 3

Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.

“Punch has been cancelled.”

Punch printing was canceled.

Check the paper orientation, print orientation, and punch position. Certain settings can produce print results that might not be as expected.

“Ring Binding is not available with the settings.”

Ring Binding is not possible under the settings that you have specified.

Check the current settings. For details about which functions are not available when Ring Binding is specified, see "Notes on Configuring the Ring Binding", Print.

“Staple has been cancelled.”

Stapling printing was canceled.

Check the paper orientation, paper quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.