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This section explains how to deal with problems if a message appears on the screen during user authentication.
If a message not shown below is displayed, follow the message to resolve the problem.
“You do not have the privileges to use this function.”
The privileges to use the function is not specified.
If this appears when trying to use a function:
The function is not specified in the Address Book management setting as being available.
The user administrator must decide whether to additionally assign the privileges to use the function.
If this appears when trying to specify a printer's setting:
The administrator differs depending on the printer's settings you want to specify.
Using the list of settings, the administrator responsible must decide whether to additionally assign the privileges to use the function. For details, see List of Operating Privileges under [User Tools] Key.
“Authentication failed.”
The cause depends on the error code.
“Set User Management in Admin. Auth. to On to use this setting.”
User administrator privileges have not been enabled in [Administrator Authentication Management].
To specify Basic authentication, Windows authentication or LDAP authentication, you must first enable user administrator privileges in [Administrator Authentication Management].
For details, see Configuring Administrator Authentication.
“Administrator Authentication for User Management must be set to on before this selection can be made.”
User administrator privileges have not been enabled in [Administrator Authentication Management].
To specify Basic authentication, Windows authentication or LDAP authentication, you must first enable user administrator privileges in [Administrator Authentication Management].
For details, see Configuring Administrator Authentication.
“Failed to obtain URL.”
The printer cannot connect to the server or cannot establish communication.
Make sure the server's settings, such as the IP address and host name, are specified correctly on the printer. Make sure the host name of the UA Server is specified correctly.
“Failed to obtain URL.”
The printer is connected to the server, but the UA service is not responding properly.
Make sure the UA service is specified correctly.
“Failed to obtain URL.”
SSL is not specified correctly on the server.
Specify SSL using Authentication Manager.
“Failed to obtain URL.”
Server authentication failed.
Make sure server authentication is specified correctly on the printer.
“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”
You have tried to delete files without the privileges to do so.
Files can be deleted by the owner or file administrator. To delete a file which you are not privileged to delete, contact the owner.
If a service call message appears, contact your service representative.
