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Cleaning the Paper Tray, Friction Pad, and the Paper Feed Roller

If the paper tray, friction pad, or paper feed roller is dirty, a multi-feed or misfeed might occur. Clean these parts by following the cleaning procedure for Tray 1 described below. The cleaning procedure is the same for the optional paper feed units.

1Turn off the printer and unplug the power cord.

2Pull out the plug from the socket. Remove all the cables from the printer.

3Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer.

Printer illustration

Place the tray on a flat surface.

4If there is paper in the tray, remove the paper.

5Wipe the areas indicated in the illustrations below using a dry or damp cloth.

  • Friction pad

    Paper feed tray illustration

    Use only a dry cloth to clean the friction pad.

    Printer illustration

  • Paper tray

    Printer illustration

  • Paper feed roller

    Wipe around the paper feed roller by turning it with a damp cloth. Then, wipe it with a dry cloth to remove any water.

    Printer illustration

    After that, wipe it with a dry cloth to remove the water.

6Push the metal plate down until it clicks into place to lock.

Printer illustration

7Load the removed paper stack in the tray.

8Lift the front side of the tray, and then slide it into the printer carefully until it stops.

Printer illustration

Do not slide the paper tray in forcefully. Otherwise, the front and side guides might move.

9Firmly insert the plug of the power cord into the wall socket. Connect all the interface cables that were removed.

10Turn the main power switch on.