The Printed Image is Different from the Image on the Computer

The printed image is different from the image on the computer's display.

When you use some functions, such as enlargement or reduction, the layout of the image might be different from that displayed on the computer display.

Images are cut off, or excess pages are printed.

If you are using paper smaller than the paper size selected in the application, use the same size paper with that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print.

For details, see the printer driver's Help.

PDF Direct Print is not executed (PDF file is not printed).

You must install an optional hard disk or set the value of [RAM Disk] in the System Menu to 2 MB or higher.

For details about [RAM Disk], see:

• System (SP C340DN)

• System (SP C342DN)

When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor. For details about [Change PDF Password], see:

• PDF Menu (SP C340DN)

• PDF Menu (SP C342DN)

For details about Web Image Monitor, see Web Image Monitor Help.

• PDF files not allowed to be printed by the PDF file security setting cannot be printed.

• Highly compressed PDFs cannot be printed using PDF Direct Print. Open the relevant application and print the PDF file using the printer driver. Set the file format to standard PDF.

As a result of printing using PDF Direct Printing, characters are missing or misshapen.

Before printing, embed the font in the PDF file to be printed.

The paper size appears on the control panel and printing is not performed with PDF Direct Print.

When PDF Direct Print is used, printout requires paper set within the PDF file. When a message indicating a paper size appears, either place the indicated size in the paper tray or perform Form Feed.

Also, if [Sub Paper Size] in the [System] menu is set to [Auto], printing is performed assuming Letter size and A4 size to be the same size. For example, when a PDF file set to A4 size paper is printed using PDF Direct Print and Letter size paper is loaded in the paper tray, or vice versa, the file will be printed out.

The color of the printout is different from the color on the computer's display.

• The colors created using color toner are different from the ones displayed on the display.

• If you select [On] for [Economy Color:] on the [Print Quality:Standard] menu in the printer driver's dialog box, the color gradation may appear differently.

  For details, see the printer driver's Help.

• Turn the printer off, and then turn it on again. If the colors are different from what you expect, perform [Color Registration].

  For details, see Adjusting the Color Registration.

The color of the printout is different from the color specified.

If a specific color is missing turn the printer off, wait a few moments, and then turn it on again. If this does not resolve the problem, contact your sales or service representative.

The color changes significantly when adjusted with the printer driver.

Do not make extreme settings for the color balance on the [Print Quality:Advanced] menu under the [Detailed Settings] tab in the printer driver's dialog box.

Note that the sample image displayed in the printer driver is used only to show what processing will be performed, so it may not match the print results.

For details, see the printer driver's Help.

Color documents are printed in black and white.

• Color printing is not enabled for the printer.

  For details, see the printer driver's Help.

• Some applications print color files in black and white.

Solid areas, lines, or text are shiny or glossy when created as a mixture of cyan, magenta, yellow.

• Select [K (Black)] for [Gray Reproduction:] in the printer driver's dialog box.

  For details, see the printer driver's Help.

Black gradation is not natural.

• Select [CMY + K] for [Gray Reproduction:] in the printer driver's dialog box.

  For details, see the printer driver's Help.

A color is missing or partially blurred.

• Paper is damp. Use paper that has been stored properly.

  For details, see Paper Precautions.

• A print cartridge is almost empty. When the “Toner is almost empty.” message appears on the display panel. If the toner indicator on the initial screen seems empty, replace the print cartridge of the displayed color.

  For details, see Replacing the Print Cartridge.

• Condensation may have collected. If there were sudden changes in temperature or humidity, restart the printer when it is acclimatized.