Alert Messages (Displayed on the Control Panel)

"(A) Remove paper from Trays. Opn & cls Frt. Cov."

Open the front cover and remove the jammed paper from the paper feed path.

For details, see Removing Jammed Paper.

"(B) Open Front Cover and remove the paper."

Open the front cover and remove the jammed paper from the internal paper feed path.

For details, see Removing Jammed Paper.

"(Y) Remove misfeed in Trays. Opn & cls Frt. Cov."

Open the front cover and remove any jammed paper.

For details, see Removing Jammed Paper.

"(Z) Open Front Cover and remove the paper."

Open the front cover and remove any jammed paper from the paper duplex unit.

For details, see Removing Jammed Paper.

"Out of toner"

The color toner has run out.

Replace the print cartridge.

For details, see Replacing the Print Cartridge.

"Waste Toner almost full"

The waste toner bottle is almost full.

Contact your sales or service representative to obtain a new waste toner bottle.

"Waste Toner Bottle full"

Replace the waste toner bottle.

For details, see Replacing Other Consumables.

“@Remote Cert. update failed”

Updating the @Remote certificate failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Cannot connect=>Comm.Serv. Check proxy user/password.”

The proxy user name or password is incorrect.

Check the proxy server settings, and then change the user name and/or password if they are incorrect.

“Cannot connect with DHCP server.(101/201)”

An IP address cannot be obtained from the DHCP server.

Contact your network administrator.

“Cannot print.”

The printer cannot print the sent data.

Check that the file you want to print is a supported file type.

Check the misfeeds and ask your network administrator for help.

“Change (Tray name) to the following settings:”

The size of the paper in the tray does not match the paper size specified in the printer driver.

Select a tray containing paper that is the same size as the specified paper size.

“Check network settings.(103/203)”

The IP address setting is incorrect.

Check the IP address, subnet mask, and gateway address.

“Classification Code Error”

A classification code is not specified for the print job.

Enter a classification code using the printer properties and print the document again.

“Connect failed:WirelessCard Turn power off, check card.”

The printer cannot detect the wireless LAN interface board.

Check that the board is supported or installed correctly.

"Cover Open. Please close the indicated cover."

A cover of the printer is open.

Close the cover as indicated on the control panel.

“Duplex mode is in off position for (tray name)”

The duplex mode for the indicated tray is not available.

You can use one-sided printing only. Press [Change] to change the tray's settings, press [JobReset] to reset the job, or press [Form Feed] to force printing.

“ECO Night Sensor did not turn Power Switch off. Turn switch off manually or to use, press any key.”

Auto power off by the [ECO Night Sensor] function failed.

Turn off the power manually, or press any key to use [ECO Night Sensor] auto power off function.

“Ethernet Board Error”

An error on the Ethernet is detected.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Failed to connect to server for Remote Diagnostics.”

The printer cannot communicate with Remote Communication Gate.

Check the connection to the Remote Server Gate.

“IPv6 Address already exists Link-local Address(109/209)”

The same IPv6 address is already used.

Contact your network administrator.

“IPv6 Address already exists Stateless Address(109/209)”

The same IPv6 address is already used.

Contact your network administrator.

“IPv6 Address already exists Manual Config. Address(109/209)”

The same IPv6 address is already used.

Contact your network administrator.

“Load paper in (tray name) or [Cancel] to FormFeed.”

There is no paper in the specified tray.

Load the specified paper in the tray, press [JobReset] to reset the job. To print from the bypass tray on paper whose width is less than 84 mm, cancel the print job, and then, under [System], set [Bypass Print: 64-84 mm] to [Active].

“May have exceeded max no. of prints in output tray. Print stopped. Check the tray.”

The output tray is full.

Remove paper from the output tray.

“Output Tray is full. Remove paper.”

The output tray is full.

Remove the paper.

“Problem: Printer Font Error”

There are problems with the printer's font file.

Turn the printer off, and then turn it on again.

If the problem persists, contact your sales or service representative.

“Problem:Wireless board Please call service.”

The printer cannot detect a wireless LAN interface board.

Check that the wireless LAN interface board installed correctly. If the problem persists, contact your sales or service representative.

“Replace Fusing Unit.”

You will need to replace the fusing unit soon.

Contact your sales or service representative to obtain a new unit.

“Replacemnt Requird:IntTrans”

You need to replace the intermediate transfer unit.

For details, see Replacing Other Consumables.

“Replcmnt Requrd: Print Cart”

The toner has run out, or the photo conductor unit has reached the end of its service life.

For details, see Replacing the Print Cartridge.

“Replacmnt Rqrd:Fusing Unit”

You need to replace the fusing unit.

For details, see Replacing Other Consumables.

“Replcmnt Rqrd Soon:IntTrans”

You will need to replace the intermediate transfer unit soon.

Contact your sales or service representative to obtain a new unit.

“Repl Requrd Soon:FusingUnit”

You will need to replace the fusing unit soon.

Contact your sales or service representative to obtain a new unit.

“Sensor cleaning required.”

You need to clean the toner density sensor.

For details, see Cleaning the Toner Density Sensor.

“Set the Fusing Unit correctly.”

The fusing unit may not be installed correctly. Turn the printer off and re-install the fusing unit.

If the message is still displayed after re-installation, contact your sales or service representative.

For details, see Replacing Other Consumables.

“Set the Intermediate Transfer Unit correctly.”

The intermediate transfer unit may not be installed correctly. Turn the printer off and re-install the intermediate transfer unit.

If the message is still displayed after re-installation, contact your sales or service representative.

For details, see Replacing Other Consumables.

“Set the Print Cartridge correctly.”

The print cartridge may have not been installed correctly.

Turn the printer off, and install the print cartridge again.

“Set Waste Toner Bottle correctly.”

The waste toner bottle may not be installed correctly. Turn the printer off and re-install the waste toner bottle.

If the message is still displayed after re-installation, contact your sales or service representative.

For details, see Replacing Other Consumables.

“Supply order has failed.”

The automatic supply order failed.

The message indicates the printer tried to order the supplies.

“This NetBIOS name is already in use.(108/208)”

The NetBIOS name specified for the printer is already used by another device on the network.

Contact your network administrator.

“The same IPv4 Address already exists.(102/202)”

The IPv4 address specified for the printer is already used by another device on the network.

Contact your network administrator.

“The selected job has already been printed or deleted.”

This message might appear if you print or delete a job from Web Image Monitor.

Press Exit on the message screen.

"Toner is almost empty."

The print cartridge is almost empty.

For details, see Replacing the Print Cartridge.

“USB has a problem. /Please call service.”

The printer has detected a USB board failure.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Values set for IPv6/Gateway addresses are invalid.(110/210)”

The IPv6 address or gateway address is invalid.

Check the network settings.

“WPA Auth. incomplete.(211)”

WPA authentication could not be completed.

Contact your network administrator.

"Cannot connect with the wireless card. Turn the main power switch off, then check the card."

• The wireless LAN interface board was not inserted when the printer was turned on.

• The wireless LAN interface board was pulled out after the printer was turned on.

• The settings are not updated although the unit is detected.

• Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, contact your service representative.

• If the message appears again, contact your service representative.

“Cannot print because both the main and designation (chapter) sheets are set to the same paper tray. Press [Job Reset] to cancel the job.”

The tray selected for other pages is the same as the one for slip sheets.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.

“Change the setting to continue the current job or press [Job Reset].”

The size of the paper in the tray does not match the paper size specified in the printer driver.

Check that the printer driver settings are correct, and then change the paper size or cancel printing.

“Failed to update @Remote certificate. Please call service.”

Updating the @Remote certificate failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Hardware Problem: Ethernet”

An error has occurred in the Ethernet interface.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: HDD”

An error has occurred in the hard disk.

• Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

• The hard disk may have not been installed properly if you have installed it yourself. Check that it is properly installed For details about installing the unit, see Installing the Hard Disk.

“Hardware Problem: Parallel I/F”

An error has occurred in the IEEE 1284 interface board.

• Turn the main power switch off and then confirm the IEEE 1284 interface board is inserted correctly. For details about installing the board, see Installing the Interface Units.

• If the message appears again, contact your service representative.

“Hardware Problem: USB”

An error has occurred in the USB interface.

Turn the main power switch off and then back on again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Card”

(A "wireless LAN interface board" is referred to as a "wireless card".)

The wireless LAN interface board can be accessed, but an error was detected.

• Turn off the main power switch, and then confirm the wireless LAN interface board is inserted correctly. For details about installing the board, see Installing the Interface Units.

• If the message appears again, contact your service representative.

“Load ppr blw in (Tray name).”

The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see Loading Paper.

“No toner. Replace Toner Cartridge.”

The toner has run out. Replace the print cartridge.

For details, see Replacing the Print Cartridge.

“No color toner. Color toner is required to print in black & white with the current paper type. Replace the color Print Cartridge or press [Job Reset] to cancel printing.”

The color toner has run out. Replace the print cartridge.

For details, see Replacing the Print Cartridge.

“n ppr siz msmtch Select new tray or use ppr size below.”

("n" is a tray name.)

The size of the paper in the tray does not match the paper size specified in the printer driver.

Select a tray containing paper that is the same size as the specified paper size.

“Problem: Printer Font Error”

An error has occurred in the font settings.

Contact your service representative.

“Problems with the wireless board. Please call service.”

(A "wireless LAN interface board" is referred to as a "wireless board".)

The printer has detected a wireless LAN interface board failure.

If the message appears again, contact your service representative.

“Output Tray is full. Remove paper.”

The output tray is full.

Remove the paper.

“Replacement of Fusing Unit is now necessary. Please call service.”

You need to replace the fusing unit.

For details, see Replacing Other Consumables.

“Fusing Unit must be replaced now. Replace Fusing Unit.”

You need to replace the fusing unit.

For details, see Replacing Other Consumables.

“Replacement of Fusing Unit will soon be necessary. A new unit is required. Please contact your local vendor.”

You will need to replace the fusing unit soon.

Contact your sales or service representative to obtain a new unit.

“Replacement of Transfer Unit is now necessary. Replace Transfer Unit.”

You need to replace the intermediate transfer unit.

For details, see Replacing Other Consumables.

“Replacement of Transfer Unit is now necessary. Replace Transfer Unit.”

You need to replace the intermediate transfer unit.

For details, see Replacing Other Consumables.

“Replacement of Transfer Unit will soon be necessary. A new unit is required. Please contact your local vendor.”

You will need to replace the intermediate transfer unit soon.

Contact your sales or service representative to obtain a new unit.

“Sensor cleaning required.”

You need to clean the toner density sensor.

For details, see Cleaning the Toner Density Sensor.

“SD Card authentication has failed. Please call service.”

Authentication from the SD card failed.

Turn the printer off, and then turn it on again. If the problem persists, contact your sales or service representative.

“Tray setg. do not match spcfd siz&typ. Select new tray or use siz&typ below.”

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

• Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to load paper, see Loading Paper.

• Select the tray manually to continue printing, or cancel a print job. For details about how to select the tray manually, or cancel a print job, see If an Error Occurs with the Specified Paper Size and Type.

“Waste Toner Bottle is full. Replace the bottle.”

The waste toner bottle is full.

Replace the waste toner bottle. For details, see Replacing Other Consumables.

“Unable to access the specified memory storage device.”

The memory device used cannot be recognized.

For details about the recommended memory devices for the Direct printing function from memory storage devices, contact your service representative. The USB flash memory device that features password protection or other security features may not work normally.