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If USB Connection Fails

Problem

Causes

Solutions

The printer is not automatically recognized.

The USB cable is not connected properly.

Disconnect the USB cable, turn off the printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

Windows has already configured the USB settings.

Check whether or not the computer has identified the printer as an unsupported device.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. A [!] or [?] icon is displayed for conflicting devices. Take care not to accidentally remove required devices. For details, see Windows Help.