This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.
Message |
Cause |
Solution |
---|---|---|
“84: Error” |
There is no work area available for image processing. |
Select [Font Priority] for [Memory Usage] in [System]. Decrease the number of files sent to the printer. |
“85: Error” |
The specified graphics library is unavailable. |
Check that the data is valid. |
“86: Error” |
Parameters of the control code are invalid. |
Check the print settings. |
“91: Error” |
Printing was canceled by the auto job cancel function due to a command error. |
Check that the data is valid. |
“92: Error” |
Printing was canceled because the [Job Reset] key or the [Suspend/Resume] key was pressed on the printer's control panel. |
Perform the print operation again as necessary. |
“Address book is in use.” |
The printer currently cannot perform authentication because the Address Book is being used by another function. |
Wait a while, and then retry the operation. |
“Auto-user prog. failed.” |
Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full. |
For details about the automatic registration of user information, see "Auto Registration to the Address Book", Security Guide. |
“Cannot print.” |
You have no privileges to print the PDF file you want to print. |
Contact the owner of the document. |
“Classification Code Error” |
The classification code is not specified with the printer driver. |
Select [Optional] for the classification code. For details about how to specify classification code settings, see Registering Classification Codes. |
“Collate cancelled.” |
Collate was canceled. |
Turn the printer off, and then turn it on again. If the message appears again, contact your service representative. |
“Collate: Page max.” |
The amount of free memory is insufficient to perform collating. |
Reduce the number of pages to be printed. |
“Command Error.” |
An RPCS command error occurred. |
Check that the communication between a device and the printer is working correctly. |
“Compressed Data Error” |
The printer detected corrupt compressed data. |
Check that the program you used to compress the data is functioning correctly. |
“Duplex cancelled.” |
Duplex printing was canceled. |
Change the setting for "Duplex Tray" in [Paper Input] to enable duplex printing for the paper tray. |
“Error occured. Prntd/Cncld.” |
An error occurred during printing, but it was ignored. |
Check the print settings. |
“Excd Prt Vol Use max count.” |
Printing was canceled because the print maximum number was reached. |
Contact your user administrator. |
“Excd Prt Vol Use max count.” |
Maximum number of user codes that can be registered has been reached. |
Delete unnecessary user codes. |
“File System Error.” |
PDF direct printing could not be performed because the file system could not be obtained. |
Turn the printer off, and then turn it on again. If the message appears again, contact your service representative. |
“File System Full.” |
The PDF file cannot be printed because the capacity of the file system is full. |
Delete all unnecessary files from the hard disk, or decrease the file size sent to the printer. |
“Function use denied.” |
The print job was cancelled because of one of the following:
|
Enter the user name or user code with privileges to print, or enter the correct password for the user name. |
“HDD is full.” |
The hard disk became full while printing a Sample Print, Locked Print, Hold Print, or Stored Print file. Delete unnecessary files stored in the printer. |
Reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file. When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. Delete unnecessary forms or fonts registered to the printer. |
“HDD not installed.” |
The printer received a stored job file but no hard disk is installed. |
Contact your sales or service representative. |
“I/O buffer overflow.” |
An input buffer overflow occurred. |
|
“Insufficient Memory.” |
A memory allocation error occurred. |
PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job. PCL 5e, PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. |
“No response from server.” |
A timeout occurred while the printer was connecting to the server for LDAP Authentication or Windows Authentication. |
Check the status of the server. |
“Paper Size Error” |
Printing was canceled because the specified paper size cannot be fed from the tray. |
Check the available paper size. |
“Paper Type Error” |
The printer does not recognize the paper type specified using the printer driver. |
Check that the printer is connected to the network correctly and bidirectional communication is enabled. If the problem persists, check the user paper type settings of the printer. |
“Password mismatch.” |
A wrong password was entered when an encrypted PDF file was printed. |
Check the password. |
“PDF File Error.” |
A syntax error, etc., occurred. |
Check that the PDF file is valid. |
“Print overrun.” |
Printing images was aborted. |
Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. |
“Receiving data failed.” |
Data reception was aborted. |
Resend the data. |
“Sending data failed.” |
The printer received a command to stop a transmission from the printer driver. |
Check that the computer is working correctly. |
“User auth. already exists.” |
The same account name is already used in the newly selected domain or server in an environment using LDAP Authentication. |
Contact your user administrator. |