Messages Displayed on the Control Panel When You Use the Scanner Function

“Cannot find the specified path. Please check the settings.”

The destination computer name or folder name is invalid.

Check whether the computer name and the folder name for the destination are correct.

“Cannot find the specified path. Please check the settings.”

An antivirus program or a firewall is preventing the machine from connecting to your computer.

• Antivirus programs and firewalls can prevent client computers from establishing connection with this machine.

• If you are using antivirus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the antivirus software Help.

• To prevent a firewall from blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help.

“Entered user code is not correct. Please re-enter.”

You have entered an incorrect user code.

Check the authentication settings, and then enter a correct user code.

“Exceeded max. number of alphanumeric characters for the path.”

The maximum number of specifiable alphanumeric characters in a path has been exceeded.

Check the maximum number of characters which can be entered, and then enter it again. For details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/Storage Function", Scan.

“Exceeded max. number of alphanumeric characters.”

The maximum enterable number of alphanumeric characters has been exceeded.

Check the maximum number of characters which can be entered, and then enter it again. For details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/Storage Function", Scan.

“File types have been automatically set for some files because multiple files were selected.”

If there are selected stored documents which cannot be converted to a specified file format, those documents are automatically converted to a convertible format before they are transmitted.

For details about the file formats used to transmit stored documents, see "Sending a Stored File", Scan.

“Scanner journal is full.”

“Cannot send the scanned data.”

"Print & Delete Scanner Journal" in [Scanner Features] is set to [Do not Print: Disable Send], and Scanner Journal is full.

Print or delete Scanner Journal. For details about Scanner Features, see "General Settings", Scan.

“The entered file name contains invalid character(s). Enter the file name again using any of the following 1 byte characters. "0 to 9", "A to Z", "a to z", ". - _"”

The file name contains a character that cannot be used.

• Check the file name set at the time of scanning. For details about characters that can be used in file names, see "Specifying the File Name", Scan.

• Check the file name specified at the time of scanning. The file name specified in the Sending Scan Files to Folders function cannot contain the following characters:

  \ / : * ? " < > |

  The file name cannot start or end with a period ".".

“The program is recalled. Cannot recall the destination(s) for which access privileges are required.”

The currently logged-in user does not have permission to view the destination that was registered in the program.

For details about how to set permissions, see "Limiting Available Functions", Security Guide.

“The program is recalled. Cannot recall the destination(s) that is deleted from the address book.”

The destination stored in the program could not be recalled because it was deleted from the address book.

Enter the destination directly to send data separately.

“The program is recalled. Cannot recall the folder destination(s) with protection code(s).”

The folder destinations for which the protection code was set were registered in the program.

A destination for which the protection code is set cannot be recalled by the program. Cancel the protection code setting or send scanned files to the destination separately.