Top Page > Troubleshooting > When Messages Appear > Messages Displayed When You Use the Printer Function > Messages Printed on the Error Logs or Reports When You Use the Printer Function > When other errors occur

When other errors occur

Message	Cause	Solution
`“85: Error”`	The specified graphics library is unavailable.	Check that the data is valid.
`“98: Error”`	The machine could not access the hard disk correctly.	Turn off the power, and then back on again. If the message appears frequently, contact your service representative.
`“99: Error”`	This data cannot be printed. The specified data is either corrupt or it cannot be printed from a memory storage device using the Direct printing function.	Check that the data is valid. For details about the kinds of data that can be printed from a memory storage device using the Direct printing function, see "Direct Printing from a Memory Storage Device", Print.
`“Address Book is currently in use by another function. Authentication has failed.”`	The machine currently cannot perform authentication because the Address Book is being used by another function.	Wait a while, and then retry the operation.
`“Command Error”`	An RPCS command error occurred.	Check using the following procedure: Check if the communication between the computer and the machine is working correctly. Check if the correct printer driver is being used. Check if the machine's memory size is set correctly in the printer driver. Check that the printer driver is the most up-to-date version available.
`“Compressed Data Error”`	The printer detected corrupt compressed data.	Check the connection between the computer and the printer. Check that the program you used to compress the data is functioning correctly.
`“Data Storage Error”`	You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server when the hard disk was malfunctioning.	Contact your service representative.
`“Error has occurred.”`	A syntax error, etc., occurred.	Check that the PDF file is valid.
`“Exceeded Max. Stored Files”`	While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded.	Delete unneeded files stored on the machine.
`“Exceeded Max. Stored Pages”`	While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded.	Delete unneeded files stored on the machine. Reduce the number of pages to print.
`“File system error. Cannot print PDF file(s).”`	PDF direct printing could not be performed because the file system could not be obtained.	Turn off the power, and then back on again. If the message appears again, contact your service representative.
`“File system is full.”`	PDF file does not print out because the capacity of the file system is full.	Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.
`“I/O Buffer Overflow”`	An input buffer overflow occurred.	In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value. Reduce the number of files being sent to the machine.
`“Insufficient Memory”`	A memory allocation error occurred.	Only when using PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
`“Memory Retrieval Error”`	A memory allocation error occurred.	Turn off the power and then back on again. If the message appears again, replace the RAM. For details about replacing the RAM, contact your service representative.

If printing does not start, contact your service representative.

The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Print.