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When print jobs are canceled

Message

Cause

Solution

“91: Error”

Printing was canceled by the auto job cancel function due to a command error.

Check that the data is valid.

“Error occurred, not printed job via network exists. It is stored as job not printed.”

Jobs with errors were stored because an error occurred with a print job via the network while the error job storing function was enabled.

Contact your administrator to check whether the machine is connected correctly to the network. For details about how to check and print jobs stored when print configuration errors occur, see "Printing of Documents Stored When Print Configuration Errors Occur", Print.

“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”

You tried to store a file in the Document Server when the [Unauthorized Copy Prevention] was specified.

Only when using PostScript 3

On the printer driver, select a job type other than [Document Server] in "Job Type:" or deselect [Unauthorized Copy Prevention].

“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”

The [Enter User Text:] field on the [Unauthorized Copy Prevention for Pattern Details] screen is blank.

Only when using PostScript 3

On the printer driver's [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details...] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].

“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”

The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified.

Only when using PostScript 3

On the printer driver, set the resolution to 600 dpi or higher, or cancel [Unauthorized Copy Prevention].

“Error occurred while processing an Unauthorized Copy Prevention job. Job cancelled.”

In [Administrator Tools] under [System Settings], priority was specified to be given to Unauthorized Copy Prevention Printing set on this machine.

Only when using PostScript 3

Cancel Unauthorized Copy Prevention Printing for the printer driver. For details about how to cancel the settings, see the printer driver Help.

“Collate Cancelled”

Collate was canceled.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Receiving data failed.”

Data reception was aborted.

Resend the data.

“Sending data failed.”

The machine received a command to stop transmission from the printer driver.

Check if the computer is working correctly.

“The selected paper size is not supported. This job has been cancelled.”

Job reset is automatically performed if the specified paper size is incorrect.

Specify the correct paper size, and then print the file again.

“The selected paper type is not supported. This job has been cancelled.”

Job reset is automatically performed if the specified paper type is incorrect.

Specify the correct paper type, and then print the file again.