When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The copy paper is wrinkled or has been folded or creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Copy paper becomes creased.

There is too much heat applied per paper.

Set the paper thickness level to a thinner setting. For details about setting the paper thickness, see "Tray Paper Settings", Connecting the Machine/System Settings.

Translucent paper becomes creased.

Translucent paper has taken on moisture and become wavy.

Cut translucent paper at least 1 m from its leading edge.

You want to check print quality before making a large print run.

You can print a single copy without specifying the setting again.

Check the print quality by using the sample copy function to print out only the first set. See "Finishing", Copy/ Document Server.

You cannot combine several functions.

Selected functions cannot be used together.

Check the combination of functions, and then make the settings again. For details about combination of functions, see "Function Compatibility", Copy/ Document Server.

Images are skewed.

The paper is fed in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Images are skewed.

The paper is not set correctly in the bypass tray.

Set the paper correctly in the bypass tray. For details about setting the paper in the bypass tray, see "Loading Paper into the Bypass Tray", Paper Specifications and Adding Paper.

Copies shift sideways.

The paper roll is not set correctly.

Set the paper roll correctly, making sure it is straight and not loose. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Copies shift sideways.

The original does not match the size in the original table setting.

Adjust the original guides to the specified size, and then insert the original along the guides. For details about how to set originals, see "Placing Originals", Paper Specifications and Adding Paper.

Copies shift sideways.

The paper is not set correctly in the bypass tray.

Make sure the paper size matches the paper bypass's paper guides. See "Copying from the Bypass Tray", Copy/Document Server Reference.

Copies shift in the direction of the original feed (or opposite) direction.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Print Position Adjustment or Margin Adjustment mode. See "Margin Adjustment" and "Adjust Print Position", Copy/Document Server Reference.

Copies are shorter than the selected size, or cut off before the end.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Print Position Adjustment or Margin Adjustment mode. See "Margin Adjustment" and "Adjust Print Position", Copy/Document Server Reference.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

Sheets are fed in together, resulting in paper jams.

Sheets are sticking together.

Fan the sheets to flatten the paper before loading it. Alternatively, feed a sheet of paper at a time.

Feeding of paper has stopped during long paper copying.

Long original has overload the scanner motor.

Hold the long original by hand or on the original table.

In "Double Copies" mode, parts of the original image are not copied.

Combination of original and copy paper is not correct.

Specify the paper size again. For example, select A3 for A4 originals. For details about the settings for double copies, see "Double Copies", Copy/ Document Server.

Parts of the image are not copied.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Print Position Adjustment or Margin Adjustment mode. See "Margin Adjustment" and "Adjust Print Position", Copy/Document Server Reference.

Parts of the image are not copied.

You placed a custom size original.

Enter the size of the original, or set the scanning area wider. See "Specifying a Custom Size for the Original" and "Scanning Standard Width Originals", Copy/Document Server Reference.

In "Margin Adjustment" mode, parts of the original image are not copied.

• You set a wide erased margin.

• There is a lack of margin space on the opposite side of the binding position.

Set a narrower margin with User Tools.

In "Image Repeat" mode, the original image is not copied repeatedly.

You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio.

Select copy paper larger than the originals or specify the proper reproduction ratio.

The stamp position is wrong.

The paper orientation is wrong.

Check the paper orientation and stamp position.

When "Combine" is used, parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of the originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "Auto Reduce / Enlarge", Copy/ Document Server.

Copies are not in correct order.

You placed the originals in the incorrect order.

Start with the first page to be copied.

“Cannot display preview of this page.” appears, and you can not check the thumbnail image.

The image data may have been corrupted.

Press [Exit] to display the preview screen without a thumbnail.

If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear.

Cannot access file.

• The file is password-protected.

• The entered password is not correct.

For details about password-protected files, see "Managing Stored Files", Security Guide.

You cannot find out what is stored in a file.

You may not be able to check the contents of a file simply from the file name.

You can switch the Select File screen between the [List] and [Thumbnails] display to check the file information.

• List display

  The file name, date of storage, and user name are shown.

• Thumbnails display

  An image of the stored file appears.

For details about the Select File screen, see "Checking the Details of a Stored Document", Copy/ Document Server.

Memory frequently becomes full.

The Document Server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory space, do the following:

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

You want to check print quality before making a large print run.

You can print a single copy without specifying the setting again.

Check print quality by printing out only the first set using the [Sample Copy] key. For details about sample copy, see "Finishing", Copy/Document Server.