Top Page > Troubleshooting: TCRU/ORU > Post-Processing Option Troubleshooting > High Capacity Stacker > The Machine Wrongly Detects That the Tray Is Full > Cause:
Depending on the paper size, the machine may detect that the shift tray has reached the maximum number of sheets that can be stacked on it.
This may occur if:
Paper with a width of 191–261 mm (7.6-10.4 inches) is being used.