Problem |
Causes |
Solutions |
---|---|---|
The scanned image is dirty. |
The exposure glass, scanning glass, or guide plate of the ADF is dirty. |
Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications. |
The image is distorted or out of position. |
The original was moved during scanning. |
Do not move the original during scanning. |
The image is distorted or out of position. |
The original was not pressed flat against the exposure glass. |
Make sure the original is pressed flat against the exposure glass. |
The scanned image is upside down. |
The original was placed upside down. |
Place the original in the correct orientation. For details about how to set originals, see "Various Scan Settings", Scan. |
No image results from scanning. |
The original was placed with the front and back reversed. |
For details about how to set originals, see "Various Scan Settings", Scan. |
Images are scanned in rotated. |
If you set the original with its top edge backward and save full color/gray scale images as a TIFF or JPEG file, they are scanned in rotated. |
For details about how to set originals, see "Various Scan Settings", Scan. |
The scanned image contains white spaces. |
If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides. |
Scanning at a higher resolution may reduce the margins. |
After an original is scanned, the following settings are canceled: Destination and Sender |
To prevent the scanned data being sent to the wrong destination, this machine has a function that cancels the settings once the scanned data is sent. |
Contact your service representative for details about how to prevent the settings being automatically reset after the scanned data is sent. |