This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
Message |
Causes |
Solutions |
---|---|---|
“Call Service Please call your service representative.” |
An unrecoverable error has occurred in the machine. |
Contact your service representative. |
“Cannot connect to the scanner. Check the network Access Mask settings in User Tools.” |
An access mask is set. |
For details about an access mask, contact your administrator. |
“Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.” ("XXX" and "YYY" indicate scanner names.) |
The main power switch of the previously used scanner is not set to "On". |
Check whether the main power switch of the scanner used for the previous scan is turned on. |
“Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead.” ("XXX" and "YYY" indicate scanner names.) |
The machine is not connected to the network correctly. |
|
“Clear Misfeed(s) in ADF.” |
A paper misfeed has occurred inside the ADF. |
|
“Communication error has occurred on the network.” |
A communication error has occurred on the network. |
Check whether the client computer can use the TCP/IP protocol. |
“Error has occurred in the scanner driver.” |
An error has occurred in the driver. |
|
“Error has occurred in the scanner.” |
The application-specified scan conditions have exceeded the setting range of the machine. |
Check whether the scanning settings made with the application exceed the setting range of the machine. |
“Fatal error has occurred in the scanner.” |
An unrecoverable error has occurred on the machine. |
An unrecoverable error has occurred in the machine. Contact your service representative. |
“Insufficient memory. Close all other applications, then restart scanning.” |
Memory is insufficient. |
|
“Insufficient memory. Reduce the scanning area.” |
Scanner memory is insufficient. |
The problem may also be due to the following causes:
|
“Invalid Winsock version. Please use version 1.1 or higher.” |
You are using an invalid version of Winsock. |
Install the operating system of the computer or copy Winsock from the operating system CD-ROM. |
“No response from the scanner.” |
The machine or client computer is not connected to the network correctly. |
|
“No response from the scanner.” |
The network is crowded. |
Wait for a while, and then try to reconnect. |
“Scanner is in use for other function. Please wait.” |
A function of the machine other than the Scanner function is being used such as the Copier function. |
|
“Scanner is not available on the specified device.” |
The TWAIN scanner function cannot be used on this machine. |
Contact your service representative. |
“Scanner is not available. Check the scanner connection status.” |
The machine's main power switch is off. |
Turn on the main power switch. |
“Scanner is not available. Check the scanner connection status.” |
The machine is not connected to the network correctly. |
|
“Scanner is not available. Check the scanner connection status.” |
Network communication is not available because the machine's IP address could not be obtained from the host name. If only "IPv6" is set to [Active], the IPv6 address might not be obtained. |
|
“Scanner is not ready. Check the scanner and the options.” |
The ADF cover is open. |
Check whether the ADF cover is closed. |
“The name is already in use. Check the registered names.” |
You tried to register a name that is already in use. |
Use another name. |