This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message.
Message |
Causes |
Solutions |
---|---|---|
“Authentication with the destination has failed. Check the settings.” |
The user name and password entered when sending to a folder were incorrect. |
Enter the correct user name and password, and try again. |
“Cannot write on memory device because remain. space is insufficient.” |
The memory device is insufficient and scan data cannot be saved. |
Replace the memory device. |
“Cannot write on memory device because the device is write-protected.” |
The memory device is write protected. |
Unlock the write-protection on the memory device. |
“Cannot write on memory device. Check memory device and machine sett.” |
The memory device is faulty, or the file name contains a character that cannot be used. |
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“Check the resolution and reset nnn original(s).” (A figure is placed at nnn.) |
The scanned original exceeded maximum data capacity. |
Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See "Relationship between Resolution and Scan Size", Scan. |
“Connection to PC failed. Check the settings.” |
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“Connection with the destination has failed. Check the status and connection.” |
The correct network settings are not made. |
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“Destination list has been updated. Selected destinations/ sender will be cleared.” |
A specified destination or sender's name was cleared when the destination list in the delivery server was updated. |
Specify the destination or sender's name again. |
“Exceeded max. data capacity Check resolution and Start.” |
The scanned data exceeded maximum data capacity. |
Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See "Relationship between Resolution and Scan Size", Scan. |
“Exceeded max. Email size. Sending E-mail has been cancelled.” |
The maximum e-mail size has been exceeded. |
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“Exceeded max. memory capacity. Do you want to send the scanned data?” |
The memory is full. |
Specify whether to use the data or not. |
“Exceeded max.memory capa. Scanning will be cancelled. Scanned data will be cleared.” |
The memory is full. |
Try one of the following measures:
|
“Exceeded max. page capacity. Do you want to send the scanned data?” |
The number of scanned pages exceeded maximum page capacity. |
Select whether to send the data so far. |
“Exceeded max. pg. per file. Press [Write] to wrt. scanned data to mem. device. Or press [Cancel] to delete.” |
The scan could not be completed because the maximum number of pages that can be scanned by this machine was exceeded during writing to the Memory device. |
Reduce the number of documents to be written to the memory device and try again. |
“Memory device error. Check the memory device.” |
A non-writable medium is being used. |
Use a different medium. |
“Memory device not detected. Insert the device.” |
There is no memory device inserted. |
Insert a memory device, or check to see whether the memory device is properly inserted in the media slot. |
“Memory is full. Press [Write] to write current scanned data to memory device. Or press [Cancel] to delete.” |
The scan could not be completed because there was insufficient memory at the time of saving to the memory device. |
Select whether or not to save the scanned document to the memory device. |
“Original is being scanned by another function.” |
The machine is using another function such as copying. |
Retry scanning after the operation with the other function is completed. |
“Sender's name is not selected. Specify sender's name.” |
You pressed [Start] key without selecting a sender’s name. |
Select the sender’s name. |
“Sending has failed.” |
The machine failed to send the file. A network error may have occurred during sending. |
Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. |
“SMTP authent. E-mail address and Administrator E-mail address mismatch.” |
The SMTP authentication e-mail address and the administrator's e-mail address do not match. |
Contact the administrator. |
“Transmission has failed. Insufficient memory in the destination hard disk.” |
There is not enough space on the receiver's hard disk. |
Contact the receiver’s administrator. |