Before turning the main power switch off, see "Turning On/Off the Power", Getting Started.
Message |
Causes |
Solutions |
---|---|---|
" |
Open the front cover and remove the jammed paper from the paper feed path. |
For details, see Removing Jammed Paper. |
" |
Remove the jammed paper from the bypass tray. To reset the error, open the front cover and then close it. |
For details, see Removing Jammed Paper. |
" |
Open the front cover and remove the jammed paper from the internal paper feed path. |
For details, see Removing Jammed Paper. |
" |
Open the front/rear cover and remove any jammed paper from the internal paper feed path. |
For details, see Removing Jammed Paper. |
" |
Open Tray 2 and remove the jammed paper. To reset the error, open the front cover and then close it. |
For details, see Removing Jammed Paper. |
" |
Open the rear cover and remove the jammed paper from the paper duplex unit. |
For details, see Removing Jammed Paper. |
" |
Open Tray 1 and the rear cover, and then remove the jammed paper. To reset the error, open the front cover and then close it. |
For details, see Removing Jammed Paper. |
" |
The print cartridge is almost empty. |
For details, see "Adding Toner", Maintenance and Specifications. |
" |
The toner has run out. Replace the print cartridge. |
For details, see "Adding Toner", Maintenance and Specifications. |
“@Remote Cert. update failed” |
Updating the @Remote certificate failed. |
Turn the machine off, and then turn it on again. If the problem persists, contact your sales or service representative. |
“Cannot connect=>Comm.Serv. Check proxy user/password.” |
The proxy user name or password is incorrect. |
Check the proxy server settings, and then change the user name and/or password if they are incorrect. |
“Change (Tray name) to the following settings:” |
The size of the paper in the tray does not match the paper size specified in the printer driver. |
Press [Change] to change the paper size and type settings of the tray, as indicated on the screen, and then load the appropriate paper in the tray. Otherwise, press [JobReset] to reset the job, or press [Form Feed] to force printing by specifying another tray. |
"Cover Open. Please close the indicated cover." |
A cover of the machine is open. |
Close the cover as indicated on the control panel. |
“Duplex mode is in off position for (tray name)” |
The duplex mode for the indicated tray is not available. |
Press [Change] to change the tray setting to allow duplex printing, or press [JobReset] to reset the job. Otherwise, press [Form Feed] to print on one side of a sheet. |
“Enter password.” |
User Restriction is enabled. |
Contact your administrator for the password. |
“Failed to connect to server for Remote Diagnostics.” |
The machine cannot communicate with Remote Communication Gate. |
Check the connection to the Remote Server Gate. |
“Independent-supply toner” |
Independent-supply toner is set. |
Use the toner recommended for this machine. |
“Load paper in (tray name)” |
There is no paper in the specified tray. |
Load the specified paper in the tray, press [JobReset] to reset the job. |
“Prepare Replacement Check print cartridge replacement(s).” |
The toner has run out. |
Install a new print cartridge. |
“Replacmnt Requrd Maint. Kit” |
You need to replace the maintenance kit. |
For details, see "Replacing Maintenance Kit", Maintenance and Specifications. |
“Replcmnt Requrd Drum Unit” |
You need to replace the drum unit. |
For details, see "Replacing Drum Unit", Maintenance and Specifications. |
“Repl Requrd Soon Maint. Kit” |
You will need to replace the maintenance kit soon. |
Contact your sales or service representative to obtain a new unit. |
“Rplcmnt Rqrd Soon:Drum Unit” |
You will need to replace the drum unit soon. |
Contact your sales or service representative to obtain a new unit. |
“Set the Drum Unit correctly.” |
The drum unit may not be installed correctly. |
Turn the machine off, and then install the drum unit again. |
“Set the Maintenance Kit correctly.” |
The fusing unit may have not been installed correctly. |
Turn the machine off, and then install the fusing unit again. If the message continues to appear after the unit is installed again, contact your sales or service representative. |
“Set the Toner Cartridge correctly.” |
The print cartridge may have not been installed correctly. |
Turn the machine off, and install the print cartridge again. |
“Supply order has failed.” |
The automatic supply order failed. |
The message indicates the machine tried to order the supplies. |
“Waste Toner almost full” |
The print cartridge must be replaced when the life of the waste toner is ending. |
Prepare a new print cartridge. |
“Waste Toner full” |
The waste toner is full. |
Replace the print cartridge. For details, see "Adding Toner", Maintenance and Specifications. |