When You Cannot Send or Receive Fax Messages As Wanted

Both transmission and reception are impossible.

The modular cord may be disconnected.

Make sure the modular cord is correctly connected. For details about connecting the modular cord, see "Connecting the Machine to a Telephone Line and Telephone", Connecting the Machine/ System Settings.

Document appears blank at the other end.

The original was placed upside down.

• When the original is placed directly on the exposure glass, the side to be scanned must face down.

• When the original is inserted into the ADF, the side to be scanned must face up.

Printed or sent images are spotty.

The exposure glass, scanning glass, or guide plate of the ADF is dirty.

• Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

• Make sure ink or correction fluid is dry before placing originals.

Reception is possible, but transmission is impossible.

There are regions and telephone exchanges where a dial tone can not be detected.

Turn the dial tone detection off in User Parameters. For details about how to do this, see "Parameter Settings", Fax.

When using On Hook Dial or Manual Dial, a message appears and transmission is not allowed.

If the machine fails to detect the size of the original when the [Start] key is pressed, it performs a receiving operation.

• If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the [Start] key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the [Start] key. For details about how to do this, see "Parameter Settings", Fax.

Cannot cancel a Memory Transmission.

The document is being scanned.

Press the [Clear/Stop] key. For details about canceling a transmission, see "Canceling a Transmission", Fax.

Cannot cancel a Memory Transmission.

The document is being sent or it is in standby.

Press the [Clear/Stop] key. For details about canceling a transmission, see "Canceling a Transmission", Fax.

The Fax Received indicator lights up and the received document is not printed.

The machine cannot print because it is out of paper or toner.

• Load paper into the tray.

• Add toner.

For details about Substitute Reception, see "Substitute Reception", Fax.

The machine failed to print received fax documents.

The paper has run out.

Load paper into the tray. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Reception is impossible, but transmission is possible.

The toner has run out.

Replace the toner cartridge. For details about adding toner, see "Adding Toner", Maintenance and Specifications.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

• Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

• Fan the sheets thoroughly before loading them.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset them.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is too thick or too thin.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Select a proper paper thickness for the paper. For details about the proper paper thickness, see "Tray Paper Settings", Connecting the Machine/ System Settings.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

• Fan the sheets thoroughly before loading them.

• Feed the sheets into the machine one at a time.

Copy paper becomes creased.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together.

• Fan the sheets thoroughly before loading them.

• Feed the sheets into the machine one at a time.

Print is slanted.

The side fences in the paper tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.

Print is slanted.

The paper is feeding in at a slant.

Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

Images are only partially printed.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Black lines appear on the print produced at the destination.

The exposure glass, scanning glass, or guide plate of the ADF is dirty.

Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications.

Printed images contain blots or are patchy.

The machine is not on a level surface.

The machine must be placed on a stable and level surface. Check the machine environment and select an appropriate location. For details about the machine's environment, see "Where to Put Your Machine", Maintenance and Specifications.

Printed images contain blots or are patchy.

The paper is creased, curled, or has blemishes.

Straighten the paper if curled. Replace it if wrinkled or damaged. For details about paper, see "Recommended Paper" and "Unusable Paper", Paper Specifications and Adding Paper.

The image is too dark or too light.

The correct paper type settings are not made.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see "Recommended Paper", Paper Specifications and Adding Paper.

The image is too dark or too light.

Using toner cartridges not recommended by the supplier may degrade the print quality or cause a malfunction.

Use only toner cartridges recommended by the supplier.

Background of received images appears dirty. Images from the back of the page appear.

Image density is too high.

Adjust the scan density settings. For details about how to change the density, see "Density (Contrast)", Fax.

Received image is too light.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

Use recommended paper. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

Received image is too light.

The image density has been set too low.

Increase the scanning density. For details about how to change the density, see "Density (Contrast)", Fax.

Received image is too light.

The original of the transmitted fax was printed on paper that is too thin.

Ask the sender to reprint the original on thicker paper, and then fax it again.

Received image is too light.

The toner is beginning to run out.

Replace the toner cartridge. For details about adding toner, see "Adding Toner", Maintenance and Specifications.

The image on the back side of duplex copies has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in areas that are susceptible to low temperature.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

• Install the optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.

Other fax machine's name is not correctly printed or displayed.

When a destination is programmed in the Address Book using Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly.

Use ASCII characters (for example: a-z, 0-9).