When Printer Is Not Functioning Properly

Paper is not fed from the selected tray.

When you are using a Windows operating system, the printer driver settings override those set using the control panel. Set the input tray you want using the printer driver.

For details, see the printer driver's Help.

Prints do not stack properly.

• Paper is damp. Use paper that has been stored properly. See Paper Precautions.

• If printed sheets come out curled, use the standard tray extension. See Guide to Components.

It takes too long to turn on the printer.

If the printer is turned off while accessing the hard disk (for example: during file deletion), the printer will require more time to power-up the next time it is turned on. To avoid this time delay, do not turn the printer off while it is in operation.

It takes too long to resume printing.

• The data is so large or complex that it takes time to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.

• The printer was in the Energy Saver mode or the Sleep mode. To recover from these modes, the printer must warm up, and this takes time until printing starts. For details, see Saving Energy.

It takes too long to complete the print job.

• Photographs and other data-intensive pages take a long time for the printer to process, so wait when printing such data. Changing the settings with printer driver may help to speed up printing. For details, see the printer driver's Help.

• The data is so large or complex that it takes time for the printer to process it. If Data In indicator is flashing, the data is being processed. Wait until it resumes.

Attached options are not detected in the printer properties.

• The computer and printer are not in bidirectional communication. You must configure attached options in the printer properties. For details, see the printer driver's Help.

• Once you perform an automatic update of device information using the PCL 6 or PostScript 3 printer driver's properties, other printer drivers may not be able to establish a bidirectional communication and cannot perform the automatic update successfully. This only occurs with 32-bit Windows XP. In such cases, log off and log back on to Windows, and perform the automatic update again. If the problem cannot be resolved, contact your sales or service representative.

When printing combined prints or bound prints.

Check that the paper size and direction set in the printer driver are the same as those set in the application.

If the settings are not the same, change the settings of the printer driver.

An empty tray is selected by Auto Tray Select, and the document is not printed due to out of paper error.

If a paper tray is opened and closed while the printer is in Energy Saver mode, the printer will initialize the tray upon recovery, but the tray will not be selectable by Auto Tray Select.

To print from a paper tray that you opened and closed while the printer was in Energy Saver mode, you must manually specify the tray as the source paper tray before printing. When the printer recovers from Energy Saver mode and completes initialization, it will then print the document from the tray you have specified.