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The problems related to the Meeting

Problems

Causes

Solutions

Cannot be connected to the contact whose status is "Ready".

An error occurred on the other party's machine. If the error message is displayed, the machine cannot be receive the call.

Ask the party to solve the problem.

Cannot connect to the contact whose status is "Ready" or "Meeting".

The status of the contact is changed suddenly, if the machine of the other party is disconnected from the network, or the machine is turned off. In this case, the status might be displayed continuously "Ready" or "Meeting" even the actual status has changed.

It takes up to two minutes to update the status of the contact.

Wait for two minutes, and then check the status of the contact and try to connect again.

Cannot connect to the contact whose status is "Ready" or "Meeting" after disconnecting from the contact.

The status of the contact is changed suddenly, if the machine of the other party is disconnected from the network, or the machine is turned off. In this case, the status might be displayed continuously "Ready" or "Meeting" even the actual status has changed.

It takes up to two minutes to update the status of the contact.

Wait for two minutes, and then check the status of the contact and try to connect again.

The screen layout cannot be changed during a meeting.

A dialog box indicating that you are leaving the meeting or turning off the machine appears.

Check the dialog box that appears. Use the cursor keys to select the appropriate key, and then press the [Enter] key/Icon illustration to close the dialog box.