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When print jobs are canceled

Messages

Causes

Solutions

“91: Error”

Printing was canceled by the auto job cancel function due to a command error.

Check that the data is valid.

“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”

You tried to store a file in the Document Server when the [Unauthorized Copy Prevention] was specified.

On the printer driver, select a job type other than [Document Server] in "Job Type:" or deselect [Unauthorized Copy Prevention].

“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”

The [Enter User Text:] field on the [Unauthorized Copy Prevention for Pattern Details] screen is blank.

On the printer driver's [Detailed Settings] tab, click [Effects] in "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].

“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”

The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified.

On the printer driver, set the resolution to 600 dpi or higher, or deselect [Unauthorized Copy Prevention].

“Collate has been cancelled.”

Collate was canceled.

Turn off the power, and then back on again. If the message appears again, contact your service representative.

“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”

The number of pages the user is permitted to print has been exceeded.

For details about print volume use limitation, see Security Guide.

“Receiving data failed.”

Data reception was aborted.

Resend the data.

“Sending data failed.”

The machine received a command to stop transmission from the printer driver.

Check if the computer is working correctly.

“The selected paper size is not supported. This job has been cancelled.”

Job reset is automatically performed if the specified paper size is incorrect.

Specify the correct paper size, and then print the file again.

“The selected paper type is not supported. This job has been cancelled.”

Job reset is automatically performed if the specified paper type is incorrect.

Specify the correct paper type, and then print the file again.