When You Have Problems Operating the Machine

The [Printer] or [Scanner] icon does not appear on the [Home] screen even though the copier screen appears when the machine is turned on using the main power switch.

Functions other than the copier function are not yet ready.

Functions appear on the [Home] screen when they become ready for use. Time required varies by function. Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready.

Functions appear in the User Tools menu when they become ready for use. Time required varies by function. Wait a little longer.

Can only use the scanner function and scan originals.

The machine is performing maintenance operations.

Wait until the maintenance operations are finished.

The machine does not enter Sleep mode even though it has finished printing.

There is still cut paper in the paper output location.

Remove the remaining paper from the paper output location.

The lamp remains lit and the machine does not enter Sleep mode even though the [Energy Saver] key was pressed.

• The machine is communicating with external equipment.

• The hard disk is active.

• Check if the machine is communicating with external equipment.

• Wait a little longer.

The display is off.

The machine is in Low Power Mode.

Touch the display panel or press one of the keys on the control panel to cancel Low Power Mode.

The display is off.

The machine is in Sleep Mode.

Press the [Energy Saver] key or the [Check Status] key to cancel Sleep Mode.

Nothing happens when the [Check Status] key or the [Energy Saver] key is pressed.

The main power switch is turned off.

Turn on the main power switch.

"Please wait." appears.

This message appears when you press the [Energy Saver] key.

Wait for a while. If the machine is not ready in 10 minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least 10 seconds and then turn the main power switch on again. If the machine is still not ready in 10 minutes, contact your service representative.

“Please wait.” appears.

This message appears when the machine is warming up.

• Wait until the message disappears. Do not turn off the main power switch while the message is displayed.

• If the machine is not ready in 5 minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least 10 seconds and then turn the main power switch on again. If the machine is still not ready in 5 minutes, contact your service representative.

“Please wait.” appears.

The current environmental condition is outside the recommended temperature range for the machine.

• Check the optimum environmental conditions for the machine and move it to a different location.

• Leave the machine for a while and allow it to adapt to the environment.

For details about the optimum environmental conditions for the machine, see "Optimum Environmental Conditions After Moving the Machine", Maintenance and Specifications.

“Please wait.” appears.

This message appears when you change the print cartridge.

• Wait until the message disappears. Do not turn off the main power switch while the message is displayed.

• If the machine is not ready in 10 minutes, turn off the main power switch and make sure the main power indicator turns off. Wait at least 10 seconds and then turn the main power switch on again. If the machine is still not ready in 10 minutes, contact your service representative.

“Memory is full. Do you want to store scanned file?” appears.

The scanned originals exceed the number of sheets/pages that can be stored on the hard disk.

• Press [Yes] to store pages that have been scanned. Delete unnecessary files by pressing [Delete File].

• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files by pressing [Delete File].

“Self checking...” appears.

• The machine is performing image adjustment operations.

• The machine is cleaning its print-head.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

For details about how to log in when User Code Authentication is enabled, see "When the Authentication Screen is Displayed", Getting Started.

The Authentication screen appears.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Enter your Login User Name and Login Password. For details about the Authentication screen, see "When the Authentication Screen is Displayed", Getting Started.

“Authentication has failed.” appears.

The entered Login User Name or Login Password is not correct.

For details about the correct Login User Name and Login Password, see Security Guide.

“Authentication has failed.” appears.

The machine cannot perform authentication.

For details about authentication, see Security Guide.

“You do not have the privileges to use this function.” continues to be displayed even though you have entered a valid user name.

The logged in user name does not have permission for the selected function.

For details about how to set permissions, see Security Guide.

The edge of the paper roll cannot be fed back into the machine automatically.

The paper roll is set at an angle.

Insert the edge of the paper roll squarely under the rollers of the paper feeding slit. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

The edge of the paper roll cannot be fed back into the machine automatically when it is set in Paper Input Location 2 in Low Power mode.

The paper input location cover is not raised when the paper roll is set in Paper Input Location 2.

• Raise the paper input location cover before setting the paper roll. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

• Exit Low Power mode. For details about exiting Low Power mode, see "Saving Energy", Getting Started.

The paper cannot be easily loaded into the paper bypass location.

The paper is curled excessively.

Before loading the paper, flatten out the paper to remove the curl. For details about loading paper into the paper bypass location, see "Loading Paper into the Paper Bypass Location", Paper Specifications and Adding Paper.

Cannot specify the paper type and thickness when loading paper.

The [User Tools / Counter / Enquiry] screen is currently displayed.

Switch to the [Copier] screen, the [Document Server] screen, or the [Printer] screen before loading paper. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the front cover as required.

• Paper is still jammed in the paper input location.

After removing misfed paper, fully open the front cover, and then close it. For details about removing jammed paper, see Removing Jammed Paper.

“Cover Open” remains displayed.

The paper input location cover is not fully lowered.

Press down on the paper input location cover.

An error message remains displayed even if the indicated cover is closed.

One or more covers that are not indicated are still open.

Close all the covers of the machine.

The paper input location cover is held down by its own weight and cannot stay open.

The magnet that holds the paper input location cover in place is covered with dust.

Wipe the magnet with a soft dry cloth.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load paper into the paper bypass location with the print side up. For details about loading paper into the paper bypass location, see "Loading Paper into the Paper Bypass Location", Paper Specifications and Adding Paper.

Print is disabled.

Ink has run out.

Both Black & White and Color print are disabled if only one of the four ink colors runs out. Replace the print cartridge before this happens. For the replacement procedure, see "Replacing Print Cartridges", Maintenance and Specifications.

Print is disabled.

The ink collector unit is full.

Contact your sales or service representative.

Misfeeds occur frequently.

Using curled cut paper often causes misfeeds or soiled paper edges.

• Load the paper up side down so that the curled edges face downward. For details about recommended paper, see "Recommended Paper", Paper Specifications and Adding Paper.

• Lay cut paper on a flat surface to prevent paper from curling, and do not lean it against the wall. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Cut folded or wrinkled areas off the paper roll.

• Replace cut paper that is folded or wrinkled.

Misfeeds occur frequently.

Jammed or torn paper is inside the machine.

Remove the paper as necessary. For details about removing jammed paper, see Removing Jammed Paper.

Misfeeds occur frequently.

You may have loaded paper of a size different from the paper size settings.

• Remove misfed paper. For details about removing jammed paper, see Removing Jammed Paper.

• Select a proper paper size. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper.

"Turn main Power Switch off" appears.

The machine does not shut down normally when the main power switch is turned off, and then immediately turned on.

Turn off the main power switch. Wait for 10 seconds or more after the main power indicator goes out, and then turn it on again.

“Shutting down... Please wait. Main power will be turned off automatically. Maximum waiting time: 2 minute(s)” appears.

The shut down procedure has begun because the main power switch was turned off while the machine was in standby mode or performing an operation.

Follow the message that appears and wait until the machine has shut down. Do not turn on the main power switch while this message is displayed. If the main power switch has been turned on, follow the message that appears. For details about turning the main power switch on and off, see "Turning On/Off the Power", Getting Started.

The machine makes a loud clicking sound shortly after the main power switch is turned off.

The main power switch makes a loud clicking sound inside the machine when the main power is turned off automatically.

You will hear a loud clicking sound inside the machine when it shuts down. This is not a malfunction.

An error has occurred when the Address Book is changed from the display panel or Web Image Monitor.

The Address Book cannot be changed while deleting the multiple stored documents.

Wait a while, and then retry the operation.

Cannot use Web Image Monitor to print documents stored in Document Server.

When [Print Volum. Use Limit.] is specified, users cannot print beyond their print volume use limitations. Print jobs selected by users who have reached their print volume use limitations will be canceled.

• For details about specifying [Print Volum. Use Limit.], see Security Guide.

• To view the status of a print job, see [Print Job History]. In Web Image Monitor, click [Job] on the [Status/Information] menu. And then click [Print Job History] in "Document Server".

“Home is in use by another function.” appears.

The [Home] screen is being edited by another function.

Wait for a while, and then try to create the shortcut on the [Home] screen again.

“The image data size is not valid. See the manual for required data.” appears.

The image data size is not valid.

For details about the image data size for shortcut images, see "Customizing the [Home] Screen", Convenient Functions.

“The format of the image data is not valid. See the manual for required data.” appears.

The file format of the shortcut image to be added is not supported.

The file format of shortcut images to be added must be JPEG. Specify the image again.

Performing an adjustment fails.

An error occurred while an adjustment was being performed.

Check why the error occurred, and then perform the adjustment again. For details about possible error causes, see Maintenance.