Other Printing Problems

The printed image is smudged.

Settings for thick paper have not been configured when printing on thick paper in the bypass tray.

Printed images contain blots or are patchy.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

Printed images contain blots or are patchy.

The printer is not on a level surface.

The printer must be placed on a stable and level surface. Check the printer environment and select an appropriate location. For details about the printer's environment, see Moving the Printer.

Printed images contain blots or are patchy.

The paper is creased, curled, or has blemishes.

Smooth out the wrinkles or replace the paper. For details about paper, see Paper Specification.

The printed image is faded over the entire page.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

The printed image is faded over the entire page.

The paper is unsuitable. Printing on coarse or treated paper might result in faint print image.

Use recommended paper. For details about recommended paper, see Paper Specification.

The printed image is faded over the entire page.

If [On] is selected in the "Economy Color" list in the printer driver settings, the entire page will be faded when printed.

Images smudge when rubbed. (Toner is not fixed.)

The specified paper type and the paper that is actually loaded might be different. For example, thick paper might be loaded but not specified as the paper type.

The printed image is different from the image on the computer's display.

Printing will be performed by the printer's graphic processing function.

The image is too dark or too light.

The paper type settings are not configured correctly.

Check that the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see Paper Specification.

The image is too dark or too light.

The paper is loaded reverse side up. Printing on non-print surfaces reduces print quality and can damage the printer's internal components.

Before printing on special paper, check its surface carefully. For details about special paper, see Paper Specification and Unusable Paper.

Image is dirty.

Use of non-recommended toner can result in a loss of print quality and other problems.

Use genuine manufacturer toner. Contact your service representative.

Printed graphics do not match graphics on the screen.

If the printer driver is configured to use the graphics command, the graphics command from the printer is used to print.

If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.

Print result differs from the display.

A non-Windows operating system is being used.

Check that the application supports the printer driver.

Print result differs from the display.

The printer is not selected for printing.

Use the printer's printer driver of the printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see Displaying the Printing Preferences dialog box from the [Start] menu.

Print result differs from the display.

Data transmission failed or was canceled during printing.

Check whether there is failed or canceled data remaining. For details about how to identify the cause of the error, see Checking the Error Log.

Characters differ from the display.

The loaded paper is unsuitable.

Printing on recommended paper produces better resolution. For details about recommended paper, see Paper Specification.

Image position differs from the display.

The page layout settings are not configured correctly.

Check the page layout settings configured using the application. For details about page layout settings, see the application's Help.

Image position differs from the display.

The page layout settings are not configured correctly.

White lines appear.

The dustproof glass is dirty.

Clean the dustproof glass. For details about how to clean the dustproof glass, see Cleaning the Dustproof Glass.

Lines of garbled or unwanted alphanumeric characters appear.

An incorrect printer language might have been selected.

Select the correct printer driver, and then print the file again.

Images are cut off, or excess is printed.

You may be using paper smaller than the size selected in the application.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about the reduction function, see the printer driver Help.

Photo images are grainy.

Some applications print at a lower resolution.

Use the application's or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.

A solid line is printed as a dashed line or appears blurred.

Dither patterns do not match.

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

Fine lines are fuzzy with inconsistent thickness or color, or do not appear.

Super fine lines have been specified in the application, or a color that is too light has been specified for the lines.

Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.

If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines.

Images appear only partially colored.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

Paper is not fed from the selected tray.

When you are using Windows, printer driver settings override those settings using the display panel.

Images are printed at a slant.

The tray's side fences might not be locked.

Check that the side fences are locked. For details about how to set the side fences, see Loading Paper.

Images are printed at a slant.

The paper is feeding in at a slant.

Load the paper correctly. For details about loading paper, see Loading Paper.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the printer.

Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset them.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. For details about recommended paper, see Paper Specification.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Use recommended paper. For details about recommended paper, see Paper Specification.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed by another printer.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the printer one at a time.

Printed paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

Printed paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see Paper Specification.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. For details about recommended paper, see Paper Specification.

Duplex printing is malfunctioning.

You have loaded thick paper heavier than 169 g/m² (90 lb. Index).

Change the paper.

Duplex printing is malfunctioning.

You have selected a paper tray that is not set for duplex print.

Change the setting for "Apply 2 sided" in [System Settings] to enable duplex printing for the paper tray. For details about setting "Apply 2 sided", see Tray Paper Settings.

Duplex printing is malfunctioning.

You have selected a paper type that cannot be used for duplex printing.

In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about the paper types that can be used, see Printing on Both Sides of Sheets.

The image on the back side of duplex printing has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the printer in areas that are susceptible to low temperature.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see Paper Storage.

• Install the optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.

White stripes appear on the OHP.

Fragments of paper are stuck to the OHP.

Use a dry cloth to wipe any paper fragments off the back of the OHP.

It takes a long time to complete a print job.

"Sleep Mode" might be set.

The printer requires time to warm up if it has been in "Sleep Mode". In [System Settings], under [Timer Settings], select [Sleep Mode Timer], and then specify "Sleep Mode".

It takes a long time to complete a print job.

Photographs and other data intensive pages take a long time for the printer to process, so simply wait when printing such data.

If the Data In indicator is flashing, data has been received by the printer. Wait for a moment.

Changing the following settings with the printer driver may help speed up printing:

• Select [Speed] in "Print Priority" list.

• Select a lower resolution.

For details about how to change the settings, see the printer driver Help.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

Set the printer's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help.

Optional components connected to the printer are not recognized.

Bidirectional communication is not working.

Set up optional devices on the properties of the printer. For details about how to set up optional devices, see the printer driver Help.

Combined printing, booklet printing, or Auto Reduce/Enlarge printing does not come out as expected.

The application or printer driver settings are not configured correctly.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

Some types of data, such as graphics data or data from certain applications, do not print.

The printer driver settings are not configured correctly.

For details about the printer driver settings, see the printer driver Help.

Some characters are not printed or appear strange.

The printer driver settings are not configured correctly.

For details about the printer driver settings, see the printer driver Help.

Print speed or application relinquishing speed is slow.

The printer driver settings are not configured correctly.

For details about the printer driver settings, see the printer driver Help.

Quit any other applications.

Print ends mid-job.

An error might have occurred.

Check the printer's display panel to see if an error has occurred.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

For details about User Authentication, see Security Guide.

Color originals are printed in black and white.

No color print settings are configured on the printer driver.

Change the "Color/ Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:" setting, see the printer driver Help.

PDF files do not print out/cannot perform PDF direct print.

PDF files are password-protected.

To print password-protected PDF files, enter the password in [PDF Menu] in [Printer Features], or on Web Image Monitor. For details about printing PDF files, see PDF Menu, or Web Image Monitor Help.

PDF files do not print out/cannot perform PDF direct print.

PDF files cannot be printed if they are print-disabled in PDF file security setting.

Change the PDF file security setting.

PDF direct print produces strange or malformed characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print, and then print.

“Resetting job...” appears and printing is suspended.

Memory is insufficient.

In [Printer Features], under [System], select [Memory Usage] to [Font Priority].

Printing did not start even though the specified print time has already passed.

[Jobs Not Printed As Machn. Was Off] was set to [Do not Print] in [Printer Features], but at the specified printing time, the main power switch was turned off or the printer was in Low Power Mode.

Set [Jobs Not Printed As Machn. Was Off] to [Prt When Mach On] in [Printer Features].

Printing did not start even though the specified print time has already passed.

The time set on the printer or computer is incorrect.

Set the correct time on the printer or computer.

Printing via wireless LAN is slow.

The number of jobs exceeds the capacity of the printer.

Reduce the number of jobs.

Printing via wireless LAN is slow.

• A communication error might have occurred.

• Interference from other wireless LAN devices can reduce the communication speed

• If the printer is using a wireless LAN, radio waves may be interfering with the wireless communication. This may occur if there is a microwave oven, cordless telephone, industrial printer, scientific instrument, or medical instrument using the same frequency range near the device.

• Move the printer farther away from the wireless LAN device.

• If there are active wireless LAN devices nearby, move the printer or disable those devices.

• Turn off other printers or instruments that use the same frequency range, and then try printing again. If printing is successful, move the devices to a location where they do not interfere with the printer.