Problem |
Causes |
Solutions |
---|---|---|
Both transmission and reception are impossible. |
The modular cord may be disconnected. |
Make sure the modular cord is correctly connected. For details about connecting the modular cord, see "Connecting the Machine to a Telephone Line and Telephone", Connecting the Machine/ System Settings. |
Problem |
Causes |
Solutions |
---|---|---|
Document appears blank at the other end. |
The original was placed upside down. |
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Printed or sent images are spotty. |
The exposure glass, scanning glass, or guide plate of the ADF is dirty. |
Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications. Make sure ink or correction fluid is dry before placing originals. |
Reception is possible, but transmission is impossible. |
There are regions and telephone exchanges where a dial tone can not be detected. |
Turn the dial tone detection off in User Parameters. For details about how to do this, see "Parameter Settings", Fax. |
Transmission failed due to "maximum e-mail size" error. |
If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent. |
Change the setting for "Max. Email Size" in [Facsimile Features]. For details about Max. Email Size, see "Send Settings", Fax. |
When using On Hook Dial or Manual Dial, a message appears and transmission is not allowed. |
If the machine fails to detect the size of the original when the [Start] key is pressed, it performs a receiving operation. |
Press [Scan Size] in [Send Settings], select the scan size, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set "Receive documents by pressing the [Start] key when originals are not set." to "Off" in User Parameters. If this is set to "Off", when using Manual Dial you cannot receive by pressing the [Start] key. For details about how to do this, see "Parameter Settings", Fax. |
LAN-Fax Driver does not work. |
The entered Login User Name, Login Password, or Driver Encryption Key is incorrect. |
Check your Login User Name, Login Password, or Driver Encryption Key, and then enter them correctly. For details about Login User Name, Login Password, and Driver Encryption Key, see Security Guide. |
LAN-Fax Driver does not work. |
A high security level is set by the Extended Security function. |
For details about the Extended Security function, see Security Guide. |
Cannot cancel a Memory Transmission. |
The document is being scanned. |
Press the [Stop] key. For details about canceling a transmission, see "Canceling a Transmission", Fax. |
Cannot cancel a Memory Transmission. |
The document is being sent or it is in standby. |
Press the [Stop] key. For details about canceling a transmission, see "Canceling a Transmission", Fax. |
Cannot cancel an Immediate Transmission. |
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Press the [Stop] key. For details about canceling a transmission, see "Canceling a Transmission", Fax. |
Cannot cancel Internet Fax transmission. |
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Press the [Stop] key. For details about canceling a transmission, see "Canceling a Transmission", Fax. Canceling Internet Fax transmission is possible only during scanning. It is impossible during communication. |
Although a group specification was set for the following, reception was not possible. Receiving Station of Information Box, Forwarding, Forwarding of Special Sender, Reception Report e-mail, Email TX Results, routing e-mail received via SMTP. |
The number of specified destinations exceeds the maximum number that can be specified as a group. |
A maximum of 100 parties can be specified for a group. Check if there are more than the specified numbers registered in the Address Book. If a group was registered in another group or specified as Receiving Stations 1 to 5 for the Transfer Box, transmission is canceled but an error message does not appear. |
Problem |
Causes |
Solutions |
---|---|---|
The Receiving File indicator lights up and the received document is not printed. |
The machine cannot print because it is out of paper or toner. |
For details about Substitute Reception, see "Substitute Reception", Fax. |
The machine failed to print received fax documents. |
[Facsimile Features] is configured to store received documents. |
Print the fax documents using a Web browser or the Print Stored RX File function. For details about printing received fax documents, see "Printing Received and Stored Documents" and "Viewing, Printing, and Deleting Received Fax Documents Using Web Image Monitor", Fax. |
The machine failed to print received fax documents. |
The paper has run out. |
Load paper into the tray. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper. |
Reception is impossible, but transmission is possible. |
The toner has run out. |
Replace the toner bottle. For details about adding toner, see "Adding Toner", Maintenance and Specifications. |
While pressing [Manual Email RX], “Cannot receive emails currently.” appears and e-mail cannot be received. |
The machine is receiving an on-demand e-mail message (e-mail inquiry from the administrator). |
After the e-mail is received, press [Manual Email RX], and then try again. |
Problem |
Causes |
Solutions |
---|---|---|
Print is slanted. |
The tray's side fences might not be locked. |
Make sure the side fences are locked. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper. |
Print is slanted. |
The paper is fed at a slant. |
Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper. |
Misfeeds occur frequently. |
The number of feeding into the paper tray exceeds the capacity of the machine. |
Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray. |
Misfeeds occur frequently. |
The paper tray's side fences are set too tightly. |
Push the side fences lightly, and then reset it. |
Misfeeds occur frequently. |
The paper is damp. |
|
Misfeeds occur frequently. |
The paper is too thick or too thin. |
Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. |
Misfeeds occur frequently. |
The paper is wrinkled or has been folded/creased. |
Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", Paper Specifications and Adding Paper. |
Misfeeds occur frequently. |
Printed paper is being used. |
Do not load sheets that have already been copied or printed onto by another machine. |
Misfeeds occur frequently. |
Sheets are sticking together. |
Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time. |
Sheets are feeding in together, resulting in jams. |
The pages are sticking together. |
Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time. |
Copy paper becomes creased. |
Printed paper is being used. |
Do not load sheets that have already been copied or printed onto by another machine. |
Copy paper becomes creased. |
The paper is damp. |
Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper. |
Copy paper becomes creased. |
The paper is too thin. |
Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. |
Edges of sheets are creased. |
The paper is damp. |
Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper. |
Edges of sheets are creased. |
You are using non-recommended paper. |
Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. |
Images are only partially printed. |
The paper is damp. |
Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper. |
Black lines appear on the print produced at the destination. |
The exposure glass, scanning glass, or guide plate of the ADF is dirty. |
Clean them. For details about how to clean the machine, see "Maintaining Your Machine", Maintenance and Specifications. |
Printed images contain blots or are patchy. |
The machine is not on a level surface. |
The machine must be placed on a stable and level surface. Check the machine environment and select an appropriate location. For details about the machine's environment, see "Where to Put Your Machine", Maintenance and Specifications. |
Printed images contain blots or are patchy. |
The paper is creased, curled, or has blemishes. |
Straighten the paper if curled. Replace it if wrinkled or damaged. For details about paper, see "Recommended Paper Sizes and Types" and "Unusable Paper", Paper Specifications and Adding Paper. |
The image is too dark or too light. |
The correct paper type settings are not made. |
Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. For details about paper type settings, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. |
The image is too dark or too light. |
Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction. |
Use only toner bottles recommended by the supplier. |
Background of received images appears dirty. Images from the back of the page appear. |
Image density is too high. |
Adjust the scan density settings. For details about how to change the density, see "Density (Contrast)", Fax. |
Received image is too light. |
When using moist, rough, or processed paper, areas of print may not be fully reproduced. |
Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. |
Received image is too light. |
The image density has been set too low. |
Increase the scanning density. For details about how to change the density, see "Density (Contrast)", Fax. |
Received image is too light. |
The original of the transmitted fax was printed on paper that is too thin. |
Ask the sender to reprint the original on thicker paper, and then fax it again. |
Received image is too light. |
The toner is beginning to run out. |
Replace the toner bottle. For details about adding toner, see "Adding Toner", Maintenance and Specifications. |
The image on the back side of duplex copies has mottled blank patches or is smudged. |
Missing patches and smudges are caused by moisture leaking from the paper. |
|
Other fax machine's name is not correctly printed or displayed. |
When a destination is programmed in the Address Book using Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly. |
Use ASCII characters (for example: a-z, 0-9). |
Problem |
Causes |
Solutions |
---|---|---|
All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock Reception, or Substitute Reception. |
When about 12 hours passes after power to the machine is turned off, all fax documents stored in memory are lost. |
If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory Reception, Memory Lock Reception or Substitute Reception have been lost, ask the senders to resend the documents. For details about the Power Failure Report, see Turning Off the Main Power / In the Event of Power Failure |
When a correct password is entered, you cannot print documents that appear in the Personal Box or Information Box, or transmit / print out stored documents. |
Documents are locked by a security function if incorrect passwords are entered a certain number of times. |
For details about unlocking stored files, see Security Guide. |
[New Program], [Program to Address Book], or [Manual Entry] does not appear. |
This function is made unavailable by the enhanced security function. |
For details about enhanced security, see Security Guide. |
The following functions are not available: Forwarding, Store File in the Information Box, routing e-mail received via SMTP. |
This function is made unavailable by the enhanced security function. |
For details about enhanced security, see Security Guide. |
Cannot print JPEG format files with the Mail to Print function. |
Only JFIF files are printable. (JFIF is a JPEG subformat.) |
Make sure the files you are trying to print are in JFIF subformat. |