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This section describes the machine's main messages. If other messages appear, follow their instructions.
Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help.
Message |
Causes |
Solutions |
|---|---|---|
“Cannot find the specified path. Please check the settings.” |
The name of the computer or folder entered as the destination is wrong. |
Check that the computer name and the folder name for the destination are correct. |
“Check whether there are any network problems.” [13-10] |
The alias telephone number you entered is already registered on the gatekeeper by another device. |
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“Check whether there are any network problems.” [13-11] |
Cannot access gatekeeper. |
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“Check whether there are any network problems.” [13-17] |
Registering of user name is rejected by SIP server. |
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“Check whether there are any network problems.” [13-18] |
Cannot access SIP server. |
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“Check whether there are any network problems.” [13-24] |
The password registered for the SIP server is not the same as the password registered for this machine. |
For details about network problems, contact your administrator. |
“Check whether there are any network problems.” [13-25] |
In [Effective Protocol], the IP address is not enabled, or an incorrect IP address has been registered. |
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“Check whether there are any network problems.” [13-26] |
The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered. |
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“Check whether there are any network problems.” [14-01] |
The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not through) the SMTP server could not be found. |
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“Check whether there are any network problems.” [14-09] |
E-mail transmission was refused by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for transfer is specified. |
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“Check whether there are any network problems.” [14-33] |
E-mail addresses for the machine and the administrator are not registered. |
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“Check whether there are any network problems.” [15-01] |
No POP3/IMAP4 server address is registered. |
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“Check whether there are any network problems.” [15-02] |
Cannot log in to the POP3/IMAP4 server. |
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“Check whether there are any network problems.” [15-03] |
No machine e-mail address is programmed. |
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“Check whether there are any network problems.” [15-11] |
Cannot find the DNS server or POP3/IMAP4 server. |
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“Check whether there are any network problems.” [15-12] |
Cannot log in to the POP3/IMAP4 server. |
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“Connection with LDAP server has failed. Check the server status.” |
A network error has occurred and connection has failed. |
Try the operation again. If the message is still shown, the network may be busy. Check the settings for LDAP server in [System Settings]. For details about settings for LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings. |
“Error occurred, and transmission was cancelled.” |
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Press [Exit], and then send the documents again. |
“Exceeded max. number to display. Max. No.: n” (A figure is placed at n.) |
The number of search results has exceeded the maximum number of items that can be displayed. |
Search again after changing the search conditions. |
“Exceeded time limit for LDAP server search. Check the server status.” |
A network error has occurred and connection has failed. |
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“Functional problem occurred. Stopped processing.” |
The main power switch was turned off while the machine was receiving a document by Internet Fax. |
Even if you turn the main power switch back on immediately, depending on the mail server, the machine might not be able to resume reception of the Internet Fax if the timeout period has not expired. Wait until the mail server's timeout period has expired, and then resume reception of the Internet Fax. For details about reception of the Internet Fax, contact your administrator. |
“Functional problems with facsimile. Data will be initialized.” |
There is a problem with the fax. |
Record the code number shown on the screen, and then contact your service representative. Other functions can be used. |
“LDAP server authentication has failed. Check the settings.” |
A network error has occurred and connection has failed. |
Make settings correctly for the user name and the password for LDAP server authentication. |
“Orig. scanned for diffrnt fnctn.” |
A function of the machine other than the Facsimile function is being used such as the Document Server function. |
Before sending a file by fax, cancel the job in progress. For example, press [Exit], and then press the [Home] key. Press the [Document Server] icon on the [Home] screen. Next, press the [Stop] key. When the message appears on the screen, follow the instructions to cancel the job. |
“Put original back, check it and press the Start key.” |
Original jammed during Memory Transmission. |
Press [Exit], and then send the documents again. |
“Some invalid destination(s) contained. Do you want to select only valid destination(s)?” |
The specified group contains fax destinations, e-mail destinations, and/or folder destinations, either of which are incompatible with the specified transmission method. |
In the message that appears at each transmission, press [Select]. |
“Some page(s) are almost blank. To cancel press the Stop key.” |
The first page of the document is almost blank. |
The original's blank side might have been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax. |
“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.” |
You tried to delete a document for which you do not have permission to delete. |
To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide. |
“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.” |
The destination list is being updated from the network using Web Image Monitor. |
Wait until the message disappears. Do not turn off the main power switch while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operation is not possible while this message is displayed. |
“You do not have the privileges to use this function.” |
The logged in user name does not have permission for the selected function. |
For details about how to set permissions, see Security Guide. |
“The destination cannot be selected because its certificate is not currently valid.” |
The user certificate (destination certificate) has expired. |
A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide. |
“The group destination cannot be selected because it contains a destination with a certificate that is not currently valid.” |
The user certificate (destination certificate) has expired. |
A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide. |
“Transmission cannot be performed because the certificate used for the S/MIME signature is not currently valid.” |
The device certificate (S/MIME) has expired. |
A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide. |
“The program contains a destination(s) with a certificate that is not currently valid. The destination(s) cannot be recalled.” |
The user certificate (destination certificate) has expired. |
A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide. |
“The specified destination for Email TX Result, which is registered to the program, has a certificate that is not currently valid. The destination cannot be recalled.” |
The user certificate (destination certificate) has expired. |
A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide. |
“The specified dest. for Email TX Result, which is registered to program, contains a dest. that has a certificate that is not currently valid. The dest. cannot be recalled.” |
The user certificate (destination certificate) has expired. |
A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide. |
“Transmission cannot be performed because the certificate for encryption is not currently valid.” |
The user certificate (destination certificate) has expired. |
A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide. |
“XXX cannot be YYY because the device certificate used for the S/MIME signature is not currently valid.” (XXX and YYY indicate the user action.) |
The device certificate (S/MIME) has expired. |
A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide. |
“Email TX Result cannot be set because the specified destination's certificate is not currently valid.” |
The user certificate (destination certificate) has expired. |
For details about the user certificate (destination certificate), see Security Guide. |
“The program contains a destination(s) that does not have a certificate.” |
There is no user certificate (destination certificate). |
For details about the user certificate (destination certificate), see Security Guide. |
“The specified destination for Email TX Result, which is registered to the program, has no certificate for encryption.” |
There is no user certificate (destination certificate). |
For details about the user certificate (destination certificate), see Security Guide. |
“The specified destinations for Email TX Result, which is registered to the program, contain a destination(s) that has no certificate for encryption.” |
There is no user certificate (destination certificate). |
For details about the user certificate (destination certificate), see Security Guide. |
“The device certificate used for the S/MIME signature is not currently valid. XXX which is registered to the program cannot be recalled.” (XXX indicates the e-mail destination(s) or destination(s) for [Email TX Results].) |
The device certificate (S/MIME) has expired. |
For details about the device certificate (S/MIME), see Security Guide. |
“XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate.” (XXX and YYY indicate the user action.) |
There is no device certificate (S/MIME), or the certificate is invalid. |
For details about the device certificate (S/MIME), see Security Guide. |
“XXX cannot be recalled because there is a problem with the device certificate used for the S/MIME signature.” (XXX indicates the e-mail destination(s) or destination(s) for [Email TX Results].) |
There is no device certificate (S/MIME), or the certificate is invalid. |
For details about the device certificate (S/MIME), see Security Guide. |
“The PDF Digital Signature's device certificate is not currently valid. The email destination(s) which is registered to the program cannot be recalled.” |
The device certificate (PDF with digital signature) has expired. |
A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide. |
“XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid.” (XXX and YYY indicate the user action.) |
The device certificate (PDF with digital signature) has expired. |
A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide. |
“XXX cannot be YYY because there is a problem with the PDF Digital Signature's device certificate. Check the device certificate.” (XXX and YYY indicate the user action.) |
There is no device certificate (PDF with digital signature), or the certificate is invalid. |
A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide. |
“The email destination(s) which is registered to the program cannot be recalled because there is a problem with the PDF Digital Signature's device certificate.” |
There is no device certificate (PDF with digital signature), or the certificate is invalid. |
A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide. |
If “Check whether there are any network problems.” appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter.
If the paper tray runs out of paper, “Cannot print fax message. Load paper.” appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.
