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Top Page > Hardware Guide > Troubleshooting > Other Printing Problems > Paper Misfeeds Occur Frequently

Paper Misfeeds Occur Frequently

Paper jams occur frequently.

  • Number of paper set in the tray exceeds the limit. Confirm that the top of the stack is not higher than the limit mark inside the tray.

    For details, see Supported Paper for Each Tray.

  • There may be a gap between the front guide and the paper, or between the side guides and the paper in the paper tray. Make sure there are no gaps.

    For details, see Supported Paper for Each Tray.

  • Paper is either too thick or too thin.

    For details, see Supported Paper Types.

  • Paper is bent or wrinkled. Use paper that have no bents or wrinkles.

    For details, see Supported Paper Types.

  • Paper has already been printed on.

    For details, see Supported Paper Types.

  • Paper is damp. Use paper that has been stored properly.

    For details, see Supported Paper Types.

  • When loading paper, separate paper from each other.

  • The friction pad or paper feed roller or registration roller may be dirty. Clean the pertinent section as necessary. See Cleaning the Friction Pad and the Paper Feed Roller and Cleaning the Registration Roller.

  • The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set.

    Check the printer driver's paper settings. See the printer driver Help.

Multiple pages are fed at once.

  • There may be a gap between the end guide and the paper, or between the paper guides on both sides and the paper in the paper tray. Be sure to close any gaps by repositioning the guides. See Loading Paper in Trays.

  • Paper is either too thick or too thin.

    For details, see Supported Paper Types.

  • Paper has already been printed on.

    For details, see Supported Paper Types.

  • Number of paper set in the tray exceeds the limit. Confirm that the top of the stack is not higher than the limit mark inside the tray.

    For details, see Supported Paper for Each Tray.

  • Paper is static. Use paper that has been stored properly.

    For details, see Supported Paper Types.

  • When loading paper, separate paper from each other.

  • The friction pad or paper feed roller may be dirty. Clean the pertinent section as necessary.

    See Cleaning the Friction Pad and the Paper Feed Roller.

  • Check that paper has not been added while there is still some left in the tray.

    Only add paper when there is none left in the tray.

Paper gets wrinkles.