This section describes fax problems and possible solutions.
When an error code appears on the fax journal or transmission status report
The table below describes the meaning of error codes that appear under "Results" on the fax journal or transmission status report, and what to do when a particular error code appears.
"X" indicates a number in an error code that appear differently depending on a specific situation.
Error Code |
Solution |
---|---|
1XXX11 |
An original has been jammed inside the ADF while sending a fax in Immediate Transmission mode.
|
1XXX21 |
The line could not be connected correctly.
|
1XXX22 to 1XXX23 |
Dial fails when trying to send faxes.
|
1XXX32 to 1XXX84 |
An error occurred while sending a fax.
|
2XXX14 |
The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large.
|
2XXX32 to 2XXX84 |
An error occurred while receiving a fax.
|
3XXX11 |
Connection to the server failed while sending an Internet Fax.
|
3XXX12 |
E-mail transmission failed while sending an Internet Fax.
|
3XXX13 |
E-mail transmission failed while sending an Internet Fax.
|
3XXX14 |
E-mail transmission failed while sending an Internet Fax.
|
3XXX33 |
The machine memory reached capacity while sending an Internet Fax.
|
4XXX21 |
Connection to the server failed while receiving an Internet Fax.
|
4XXX22 |
E-mail reception failed while receiving an Internet Fax.
|
4XXX23 |
E-mail reception failed while receiving an Internet Fax.
|
4XXX24 |
E-mail reception failed while receiving an Internet Fax.
|
4XXX25 |
E-mail reception failed while receiving an Internet Fax.
|
4XXX26 |
E-mail reception failed while receiving an Internet Fax.
|
4XXX42 |
E-mail reception failed while receiving an Internet Fax.
|
4XXX43 |
A TIFF file could not be received via Internet Fax properly.
|
4XXX44 |
A TIFF file could not be received via Internet Fax properly.
|
4XXX45 |
A TIFF file could not be received via Internet Fax properly.
|
4XXX46 |
The machine memory reached capacity while receiving an Internet Fax.
|
When other problems occur
The table below describes how to troubleshoot problems that do not produce an error code.
Problem |
Solution |
---|---|
Cannot send faxes. |
See the solutions provided for errors 1XXX32 to 1XXX84 in the above table. |
Cannot receive faxes. |
See the solutions provided for errors 2XXX32 to 2XXX84 in the above table. |
Cannot receive faxes even when sending them is possible. |
|
Cannot print received faxes. |
|
Faxes you sent appear spotty or dirty when received. |
|
A fax you sent appears blank when received. |
The original was placed upside down. Place the original in the correct orientation. See Placing Originals |
The background of received images is dirty, or images from the rear side of the originals are visible. |
Image density is too high. Adjust the image density. See Adjusting image density |
Dial fails when trying to send faxes. |
See the solutions provided for errors 1XXX22 to 1XXX23 in the above table. |