Cleaning the Friction Pad and the Paper Feed Roller

If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur.

In this case, clean the friction pad and paper feed roller as follows:

When moving the machine, hold the inset grips at both sides, and then lift the printer slowly. Lifting it carelessly or dropping it may cause an injury.

When performing maintenance on the machine, always disconnect the power cord from the wall outlet.

When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling the cord can damage the power cord. Use of damaged power cords could result in fire or electric shock.

Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury.

Do not put your hands inside the printer when the input tray is removed. Some internal parts become hot and are a burn hazard.

Turn off the power switch.
Pull out the plug from the socket. Remove all the cables from the printer.
Lift and pull Tray 1 carefully, and then pull it out with both hands.
Place the tray on a flat surface. When there is paper in the tray, remove paper.
Wipe the friction pad with a damp cloth.
Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the water.
Push the metal plate down until it clicks into place to lock.
Slide Tray 1 along the rails, and push it carefully all the way into the printer.
Do not slide the paper tray in with force. If you do, the front and side guides might move.
Insert the plug of the power cord into the wall socket securely. Connect all the interface cables that were removed.
Turn the power switch on.

If misfeeds or multi-feeds of paper occur after cleaning the friction pad, contact your sales or service representative.
If the optional paper feed unit is installed, clean its friction pad and paper feed roller in the same way as those of the main paper feed unit.