Checking the Consumables

If you cannot find anything wrong with the printer or printer driver, check the consumables.

Is an old Print cartridge being used?

Print cartridges should be used up before their expiry date, preferably within six months of being removed from their packaging.

Is a genuine Print cartridge being used?

Using a cartridge other than a genuine Print cartridge or using a cartridge refilled with ink will lower the print quality and could cause a breakdown. Use a genuine Print cartridge. See Recommended Consumables.