When You Cannot Print

Printing does not start.

The power is off.

Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch.

Printing does not start.

The machine is set to "Offline".

Press [Online].

Printing does not start.

The cause is displayed on the display of the control panel.

Check the error message or warning status on the display panel and take the required action.

Printing does not start.

The interface cable is not connected correctly.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See "Connecting to the Interfaces", Network and System Settings Guide.

Printing does not start.

The Ethernet interface cable is connected to the system interface.

Connect the Ethernet interface cable to the printer interface. See "Connecting to the Interfaces", Network and System Settings Guide.

Printing does not start.

The correct interface cable is not being used.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See "Connecting to the Interfaces", Network and System Settings Guide.

Printing does not start.

The interface cable was connected after the machine was switched on.

Connect the interface cable before turning on the machine.

Printing does not start.

The login user name, login password, or driver encryption key is invalid.

Check the login user name, login password, or driver encryption key.

Printing does not start.

Advanced encryption has been set using the Extended Security function.

Check the settings of the Extended Security function with the administrator.

Data In indicator does not light up or flash.

If the Data In indicator does not light up or flash even after the print job starts, the machine has not received the data.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. For details, see When the Data In Indicator Does Not Light Up or Flash.

• When it is networked with a computer, contact the administrator.

• The machine cannot receive data when the test print screen is displayed. See the image below.

  

  When [Back to Settings] is displayed, test print mode is selected. When in test print mode, the machine cannot receive data from other devices on the network. Press [Back to Settings] to switch back to the regular printing screen, and then try printing.

[Test Print] is disabled.

A mechanical error might have occurred.

Contact your service representative.