Other Messages

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

Before turning the main power off, see "Turning On/Off the Power", About This Machine.

Message	Cause	Solution
`"Authentication has failed. Job was cancelled."`	Authentication has failed. An unauthorized user has attempted to register a program or tray paper settings.	Contact the administrator.
`"Backup / Restore error has occurred. Please try again."`	An error occurred during the data backup or restoration process.	Contact your service representative.
"Booklet is not available with this paper thickness. Change the paper in the paper tray to paper which has the correct thickness available for booklet, or press [Job Reset] to cancel printing."	The selected paper tray contains paper of an unsuitable thickness for booklet stapling.	Load the tray with paper of a thickness that is suitable for booklet stapling. Alternatively, press [Job Reset] to cancel the print job. For details about paper thicknesses that are suitable for booklet printing, see "Appendix", About This Machine.
`"Booklet is not available with this paper. Press [Job Reset] to cancel printing."`	Booklet stapling was specified for paper that cannot be booklet stapled.	Press [Job Reset] to cancel the print job.
`"Booklet is available only when collate is selected. Press [Job Reset] to cancel printing."`	Collate is not selected.	Press [Job Reset] to cancel the print job, and then select collate.
`"Cannot connect to the network. Check the IP address settings."`	The machine was disconnected from the network.	Check the connection, and then check that the system's IP address specified for the machine is correct. For details about the system's IP address, see "System Settings", Network and System Settings Guide.
`"Cannot connect with DHCP Server."`	The machine cannot access the DHCP server or the WINS settings are incorrect.	Check the connection to the DHCP server, then check the DHCP server settings and the WINS settings, and change them if necessary. See "Interface Settings" or "Monitoring and Configuring the Printer", Network and System Settings Guide.
`"Cannot connect with network. Contact the administrator."`	The machine was disconnected from the network.	Contact the administrator.
`"Cannot print with current tray paper settings. Change tray paper settings."`	Tray paper settings are incorrect.	Check the tray paper settings. For details about the paper settings "Tray Paper Settings", Network and System Settings Guide.
`"Cannot set within the same subnet range."`	The specified subnet range is incorrect.	Check that the specified subnet range is correct, and change it if necessary. See "System Settings", Network and System Settings Guide or "Printer Features", Printer Reference.
`"Cannot staple paper of different sizes. Press [Job Reset] to cancel printing."`	Paper of mixed sizes was loaded for printing with stapling.	Cancel the print job by pressing [Job Reset] and then [Online]. The paper will be ejected. Remove the paper from the Finisher Shift Tray. Note that stapling is not possible with mixed paper sizes. For details about the sizes of paper that can be stapled, see "Appendix", About This Machine.
`"Check IPv4 Address, Subnet Mask and Gateway Address."`	The IPv4 address specified for the machine is incorrect.	Check that the system's IPv4 address, Subnet Mask and Gateway Address, specified for the machine is correct, and change it if necessary. For details about the system's IP address, see "System Settings", Network and System Settings Guide.
`"Connection between System and Printer was disconnected. Press the operation switch, make sure the LED is turned off. After 1 minute, turn the main power switch off then switch back on again. If a function is in process, turn off the machine after 20 minutes."`	A communication error has occurred between the system and the printer unit.	Contact your service representative.
`"Error has occurred. Press [Job Reset] to cancel printing."`	An invalid printing parameter has been specified.	Press [Job Reset] to cancel the print job, and then check the printer driver settings.
`"Exceeded the maximum number of sheets possible for Booklet. Press [Job Reset] to cancel printing."`	The maximum number of sheets possible for booklet stapling was exceeded during printing.	Press [Job Reset] to cancel the print job, and then reduce the number of sheets to be booklet stapled. For details about the maximum number sheets for booklet stapling, see "Appendix", About This Machine.
"Exceeded the maximum number of multi-sheet fold. Press [Job Reset] to cancel printing."	The maximum number of sheets that the finisher can fold was exceeded during printing.	Press [Job Reset] to cancel the print job, and then remove the paper from the Folding Unit Tray. Reduce the number of sheets to multi-sheet fold. For details about the maximum number of sheets to multi-sheet fold, see "Appendix", About This Machine.
`"Fold is available only when collate is selected. Press [Job Reset] to cancel printing."`	Collate is not selected.	Press [Job Reset] to cancel the print job, and then select collate.
`"Fold is not available with different paper sizes. Press [Job Reset] to cancel printing."`	Paper of mixed size was loaded for printing with folding.	Cancel the print job by pressing [Job Reset] and then [Online]. The paper will be ejected. Remove the paper from the Finisher Shift Tray. Note that folding is not possible with mixed paper sizes. For details about the folding function, see "Advanced Printing", Printer Reference.
"Fold is not available with this paper thickness. Change the paper in the paper tray to paper which has the correct thickness available for fold, or press [Job Reset] to cancel printing."	The selected paper tray contains paper of an unsuitable thickness for folding.	Load the tray with paper of a thickness that is suitable for folding. Alternatively, press [Job Reset] to cancel the print job. For details about paper thicknesses that are suitable for folding, see "Appendix", About This Machine.
`"Fold is not available with this paper. Press [Job Reset] to cancel printing."`	Fold was specified for paper that cannot be folded.	Press [Job Reset] to cancel the print job. For details about the fold function, see "Advanced Printing", Printer Reference or "Specifications for Multi-Folding Unit (Optional)", About This Machine.
`"Invalid value is set to IPv6 address and Gateway address."`	The system's IPv6 address and Gateway address specified for the machine is incorrect.	Check the value of the system's IPv6 address and Gateway address is correct, and change it if necessary. For details about the system's IP address, see "System Settings", Network and System Settings Guide.
`"IPv4 Address is already in use."`	The system's IPv4 address is already in use.	Check that the system's IPv4 address specified for the machine is correct, and change it if necessary. See "Interface Settings", Network and System Settings Guide.
`"Load custom size paper."`	The size of the paper in the paper tray was changed while printing was suspended.	Load paper of the specified size. For details about the custom size paper, see "Tray Paper Settings", Network and System Settings Guide.
`"Load following paper in Tray n."` (A figure is placed at n.)	The selected paper tray is empty.	Load the relevant tray, or press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference, or See "Loading Paper", About This Machine.
`"Load following paper in Interposer Lower Tray"`	The Interposer Lower Tray is empty.	Load the relevant tray, or press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about loading paper, see "Loading Paper", About This Machine.
`"Load following paper in Interposer Upper Tray."`	The Interposer Upper Tray is empty.	Load the relevant tray, or press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about loading paper, see "Loading Paper", About This Machine.
`"Load xx size paper."` (A figure is placed at xx.)	The size of the paper in the paper tray was changed while printing was suspended.	Load paper of the specified size.
`"Make sure that the paper tray is not overloaded and the paper is set correctly."`	The paper tray is overloaded, or the paper is not set correctly.	Load paper only as high as the upper limit markings of the paper tray, or load paper correctly. See "Loading Paper", About This Machine.
`"Multi-sheet fold is not available with the selected fold type. Press [Job Reset] to cancel printing."`	Multi-sheet fold was specified with a fold type that cannot be used when multi-sheet folding.	Press [Job Reset] to cancel the print job, and then check the printer driver settings. For details about this function, see "Fold", Printer Reference, or "Appendix", About This Machine.
`"No response from the server. Authentication has failed."`	Authentication under LDAP and server authentication has failed. The same names with different IDs are registered on another server, and the account names are overlapping due to the domain server being switched or some similar event.	Contact the administrator.
`"Only one set can be printed due to insufficient HDD memory."`	Due to insufficient hard disk space, only one set could be made.	Reset the print job and split it up into smaller jobs that do not exceed the maximum number of pages that can be sent per job. Use the table below to find the maximum number of pages that can be sent per job. Note that the numbers in the table are based on average print jobs; the actual number of pages you can send per job will depend on the content of the print images. A4/Letter (8¹/₂ × 11) Single-Sided Printing: Up to 1,500 pages Duplex Printing: Up to 3,000 pages A3/11 × 17 Single-Sided Printing: Up to 1,500 pages Duplex Printing: Up to 2,000 pages
`"Paper settings of the Interposer Lower Tray do not match the specified paper size. Change the paper settings of Interposer Lower Tray to the following paper size, or press [Job Reset] to cancel printing."`	The paper settings configured for the selected interposer tray do not match the specified paper size.	Configure the settings of the displayed paper to match the specified paper size. Alternatively, press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about the supported paper sizes, see "Recommended Paper Sizes and Types", About This Machine.
`"Paper settings of the Interposer Tray do not match the specified paper size. Change the paper settings of Interposer Tray to the following paper size, or press [Job Reset] to cancel printing."`	The machine was unable to automatically select an interposer tray containing paper of the required size.	Configure the settings of the displayed paper to match the specified paper size. Alternatively, press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about the supported paper sizes, see "Loading Paper", About This Machine.
`"Paper settings of the Interposer Upper Tray do not match the specified paper size. Change the paper settings of Interposer Upper Tray to the following paper size, or press [Job Reset] to cancel printing."`	The paper settings configured for the selected interposer tray do not match the specified paper size.	Configure the settings of the displayed paper to match the specified paper size. Alternatively, press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about the supported paper sizes, see "Loading Paper", About This Machine.
"Paper settings of Tray n do not match specified paper color. Change the paper settings of Tray n to the following paper color, or press [Job Reset] to cancel printing."	The paper settings for the selected paper tray do not match the specified paper color.	Configure the paper settings of the selected paper tray to match the specified paper color. Alternatively, press [Job Reset] to cancel the print job. For details, see "If Paper Size and Type Errors Occur", or "Normal Screen", Printer Reference.
"Paper settings of Tray n do not match specified paper size. Change the paper settings of Tray n to the following paper size, or press [Job Reset] to cancel printing."	The paper settings configured for the selected paper tray do not match the specified paper size.	Configure the paper settings of the selected paper tray to match the specified paper size. Alternatively, press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about the supported paper sizes, see "Loading Paper", About This Machine.
"Paper settings of Tray n do not match specified paper type. Change the paper settings of Tray n to the following paper type, or press [Job Reset] to cancel printing."	The paper settings configured for the selected paper tray do not match the specified paper type.	Configure the paper settings of the selected paper tray to match the specified paper type. Alternatively, press [Job Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference. For details about the supported paper sizes, see "Loading Paper", About This Machine.
`“PCL5e error has occurred. Job will be cancelled.”`	A PCL5e error occurred.	Press [Exit]. Check the data. Contact the administrator.
`"PostScript error has occurred. Job will be cancelled."`	A PostScript error occurred.	Press [Exit]. Check the data. This message appears when [When PS / PDF Errors Occur] is set to [Suspended]. Contact the administrator.
"Problem with Hard Disk. Please call service."	A hard disk error has occurred.	Switch the machine's main power off and then back on. If the message persists, contact your service representative.
`"Ready to print. Please go back to the initial screen to start printing."`	The creation of offline print data is complete. This message appears when printing items selected on the [Test Print] tab.	Press [Exit], then press the [User Tools] key to switch to the regular printer screen, and then press [Online] to start printing. For details about [Test Print], see "Basic Configuration", Printer Reference.
`"Reset Tray n correctly."` (A figure is placed at n.)	The selected paper tray is not installed or is installed incorrectly.	Install the paper tray correctly, or press [Job Reset] to cancel the print job.
`"SD Card authentication has failed. Press [Cancel] to cancel mode. Please call service."`	SD card authentication has failed.	Contact your service representative.
`"SD card is not set correctly. Contact the administrator."`	The SD card is not inserted correctly.	Contact the administrator.
`"SDRAM module could not be recognized."`	An error has occurred in the SD RAM module.	Contact your service representative.
`"Selected function cannot be used with Fold mode. Press [Job Reset] to cancel printing."`	Selected function cannot be used with Fold mode.	Press [Job Reset] to cancel the print job. For details about the fold function, see "Advanced Printing", Printer Reference.
`"Selected paper size is not supported. Press [Job Reset] to cancel the printing."`	An unsupported paper size was specified for a PostScript print job.	Press [Job Reset] to cancel the print job, and then set the paper size correctly.
`"Specified paper size / paper type / paper color / paper thickness / do not match any tray paper settings. Change the tray paper settings to the following paper size / paper type / paper color / paper thickness."`	The machine was unable to automatically select a tray containing the required paper.	Configure the settings of the displayed paper to match the specified paper size, type, color, and thickness. Alternatively, press [Job Reset] to cancel the print job. For details, see "If Paper Size and Type Errors Occur", Printer Reference. For details about the supported paper sizes, types, and thicknesses, see "Recommended Paper Sizes and Types", About This Machine. For details about the paper colors, see "Normal Screen", Printer Reference.
`"Specified paper tray is not available. Press [Job Reset] to cancel printing."`	The selected paper tray is unavailable.	Press [Job Reset] to cancel the print job, and then select the correct paper tray.
`"[Speed Priority] is set for [Method for Switching between 1 & 2 Sided Feed]."`	[Meth. for Switching between 1&2 Sided Feed] is set to [Speed Priority].	Under [General Settings], [Basic Configuration], [Printer Features], set [Meth. for Switching between 1&2 Sided Feed] to [Job Settings Priority]. For details about this function, see "Basic Configuration", Printer Reference.
`"Stacker Cover(s) are open or the handcart is not set. Check the Stacker."`	One of the stacker's front covers is open or the handcart is not attached.	Check that the stacker's front covers are closed and the handcart is attached correctly. For details about attaching the handcart, see "Removing Paper from the Stacker", About This Machine.
`"The same IPv4 Address exists on more than one interfaces."`	The same IPv4 address is in use by another device on the same subnet.	Check that the system's IPv4 address specified for the machine is correct and unique within the subnet, and change it if necessary. For details about the system's IP address, see "System Settings", Network and System Settings Guide.
"The Suspend / Resume key of Finisher has been pressed to suspend printing. To resume printing, press the Suspend / Resume key again."	Printing has been suspended because the [Suspend/Resume] key on the finisher was pressed.	To resume printing, press the [Suspend/Resume] key again, and then press [Online] on the machine's control panel. For details, see Pausing Printing When Using the Finisher or the Booklet Finisher.
`"This IPv6 address already exists."`	This IPv6 address already exists.	Check that the system's IPv6 address specified for the machine is correct, and change it if necessary. For details about the system's IP address, see "System Settings", Network and System Settings Guide.
`"This NetBIOS name is already in use."`	This NetBIOS name is already in use.	Check that the specified NetBIOS name is unique, and change it if necessary. See "Remote Maintenance by telnet", Network and System Settings Guide.
`"Toner Cartridge is almost empty. Set the lower toner cartridge first."`	The toner cartridge is almost empty.	Replace the relevant toner cartridge(s). Install the lower toner cartridge first. See "Adding Toner", About This Machine.

If the printing does not start, contact your service representative.

In [Print Error Report], you can specify whether or not an error report is printed if a PostScript error occurs. For details about this function, see "PS/PDF Menu", Printer Reference.