When You Have Problems Operating the Machine

Nothing happens when the operation switch is turned on.

The main power switch is turned off.

Turn on the main power switch.

The operation switch indicator continues blinking and does not turn off when pressed.

This occurs in the following cases:

• The machine is communicating with external equipment.

• The hard disk is active.

Wait until the operation switch indicator is unlit. Do not turn off the main power switch while the operation switch indicator is flashing.

The display is off.

The machine is in Energy Saver mode.

Press the [Energy Saver] key to cancel Energy Saver mode.

The display is off.

The operation switch is turned off.

Turn on the operation switch.

"Please wait." appears.

This message appears when you turn on the operation switch.

Wait for a while. If the machine does not get ready in 2 minutes, contact your service representative.

"Please wait." appears.

This message appears when the machine is warning up.

• Wait until the message disappears. Do not turn off the main power switch while the message is showing.

• Wait for a while. If the machine does not get ready in 10 minutes, contact your service representative.

"Please wait." appears.

This message appears when you change the toner cartridge.

• Wait until the message disappears. Do not turn off the main power switch while the message is showing.

• If the message does not disappear in 2 minutes, contact your service representative.

The Authentication screen appears.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Enter your login user name and user password. For details, see "When the Authentication Screen is Displayed", About This Machine.

"Authentication has failed." appears.

The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login password.

"Authentication has failed." appears.

The machine cannot perform authentication.

Contact the administrator.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

Remove misfed paper, and then open and close the cover. For details, see Removing Jammed Paper.

A page error or internal server error has occurred while using Web Image Monitor.

The system's IPv6 address has been entered in the address bar when using Microsoft Internet Explorer 7.0 to display the Web Image Monitor page.

When using Microsoft Internet Explorer 7.0, enter the machine's host name in the address bar. Do not enter the system's IPv6 address in the address bar.

The following message appeared: "Press the operation switch on the control panel, make sure the LED is turned off. After 1 minute, turn the main power switch off momentarily and then switch back on again.", but one minute after the operation switch was pressed, the LED remains lit.

An internal error occurred during printing or the processing of print data.

If the LED does not turn off within one minute after the operation switch is pressed, turn off the main power switch.