Messages Displayed on the Control Panel When Using the Scanner Function

“Authentication has failed.”

The entered login user name or password is not correct.

Contact your user administrator for the correct login user name and password.

“Authentication has failed.”

The machine cannot perform authentication.

Contact the administrator.

“Cannot communicate with PC. Contact the administrator.”

“WSD (Device)” protocol or “WSD (Scanner)” protocol is disabled.

Use IPv4 or IPv6, located in [Configuration] in Web Image Monitor, to enable “WSD (Device)” and “WSD (Scanner)”.

“Cannot detect original size. Select scan size.”

The machine cannot detect the size of the original.

• Place the original correctly.

• Specify the scan size.

• If you place the original directly on the exposure glass or in the ADF, the automatic original size detection process starts. Lift the ADF by more than 30 degrees.

“Cannot start scanning because communication was failed.”

The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data.

Open scanner Properties, click the [Events] tab, then select [Start this Program] as the computer's response on receipt of scan data. For details, see your operating system's Help.

“Cannot find the specified path. Please check the settings.”

The destination computer name or folder name is invalid.

Check that the computer name or the folder name for the destination is correct.

“Captured file exceeded max. number of pages per file. Cannot send the scanned data.”

The job contains too many pages to be scanned and sent as a single large file.

Separate the job and send it as multiple smaller files. See “Storage Function”, Scanner Reference.

“Connection with PC has failed. Check the settings.”

The destination computer name or folder name is invalid.

Check that the computer name or the folder name for the destination is correct.

“Connection with LDAP server has failed. Check the server status.”

A network error has occurred and connection has failed.

• Try the operation once more. If the message is still shown, the network may be busy.

• In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see “Programming the LDAP server”, Network and System Settings Guide.

“Destinations to which encrypted files will be sent contain users without certificates or with invalid certificates. Check the destinations.”

The destination's S/MIME certificates are invalid or cannot be found.

Contact the administrator.

“Exceeded max. E-mail size. Sending E-mail has been cancelled. Check [Max. E-mail Size] in Scanner Features.”

The maximum e-mail size has been exceeded.

• In [Scanner Features], under [Send Settings], change the [Max. E-mail Size] setting.

• In [Scanner Features], under [Send Settings], set [Divide & Send E-mail] to [Yes (per Page)] or [Yes (per Max. Size)].

“Exceeded max. No. of results to display. Max.: n”

(A figure is placed at n.)

There are too many search results to display.

Search again after changing the search conditions.

“Exceeded max. data capacity. Check scanning resolution, then press Start key again.”

The scanned data exceeded maximum data capacity.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference.

“Exceeded max. data capacity. Check the scanning resolution, then reset original(s).”

The volume of the scan data is too large.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference.

“Exceeded max. number of alphanumeric characters for the path.”

The path contains too many alphanumeric characters.

The maximum number of characters which can be entered for the path is 256. Check the number of the characters you entered, and then enter the new characters in the path again.

“Exceeded max. number of alphanumeric characters for the path.”

There are too many alphanumeric characters.

Enter no more than the maximum number of alphanumeric characters. See “Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference.

“Exceeded max. number of files which can be used in Document Server at the same time.”

The document server is already full.

Check the files stored by the other functions, and then delete unnecessary files. For details about how to delete files, see “Document Server”, Copy and Document Server Reference.

“Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.”

Too many files are waiting to be delivered.

Try again after they have been delivered.

“Exceeded time limit for LDAP server search. Check the server status.”

A network error has occurred and connection has failed.

• Try the operation once more. If the message is still shown, the network may be busy.

• In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see “Programming the LDAP server”, Network and System Settings Guide.

“LDAP server authentication has failed. Check the settings.”

The user name and password differ from those set for LDAP Authentication.

In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see “Programming the LDAP server”, Network and System Settings Guide.

“Memory is full. Cannot scan. The scanned data will be deleted.”

Because of insufficient hard disk space, the first page could not be scanned.

Try one of the following measures:

• Wait a while, and then try again.

• Reduce the scan area or scanning resolution. See “Specifying Scan Settings”, Scanner Reference.

• Delete unnecessary files. See “Deleting a Stored File”, Scanner Reference.

“Now loading WSD... Please wait.”

WSD scanner function is being prepared.

Wait a while.

“Output buffer is full. Sending the data has been cancelled. Please try again later.”

Sending was canceled because there are too many files in standby status.

Try again when the files in stand by status have been delivered.

“SMTP authentication E-mail address and Administrator E-mail address mismatch.”

The SMTP authentication e-mail address and the administrator's e-mail address do not match.

Contact the administrator.

“Selected file is currently in use. Cannot change file name.”

You cannot change the name of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then change the file name.

“Selected file is currently in use. Cannot change password.”

You cannot change the password of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then change the password.

“Selected file is currently in use. Cannot change user name.”

You cannot change the user name of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then change the user name.

“Sending the data has failed. The data will be resent later.”

A network error occurred and a file was not sent correctly.

Wait until sending is retried automatically after the preset interval. If sending fails again, contact the network administrator.

“Some of selected files are currently in use. They could not be deleted.”

You cannot delete a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then delete the file.

“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”

You do not have permission to delete the selected file(s).

The files can be deleted by the file administrator. To delete a file which you are not authorized to delete, contact the administrator.

“Transmission has failed. To check the current status, press [Scanned Files Status].”

While a file was being sent, a network error occurred and the file could not be sent correctly.

If the same message appears again after scanning again, the cause could be a mixed network, or else network settings were changed during WSD scanner transmission. Check with your system administrator.

“Updating the destination list has failed. Try again?”

A network error occurred.

Check that the server has network connectivity.

“You do not have the privileges to use this function.”

The logged in user does not have permission to use the selected function.

Contact the administrator about the permission for the required function.