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Messages Displayed When Using the Copy Function

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
For messages that are not listed here, see "When You Have Problems Operating the Machine".

When You Have Problems Operating the Machine

Message	Cause	Solution
`“Authentication failed.”`	The entered login user name or login password is not correct.	Inquire the user administrator for the correct login user name and login password.
`“Authentication failed.”`	Cannot access the authentication server when using Basic Authentication, Windows Authentication , LDAP Authentication, or Integration Server Authentication.	Contact the administrator.
`“Cannot copy. Original is being scanned by another function.”`	The scanner function is in use.	Cancel the current scan job. To do this, press the [Clear/ Stop] key on the scanner screen to display the message `“Clear/Stop key was pressed. Stop scanning?”`, and then press [Stop].
`“Cannot dup. copy this size.”`	Duplex mode does not support the selected paper size.	Duplex mode supports the following paper sizes: A4, B5 JIS, 8¹/₂×14, 8¹/₂×13, 8¹/₂×11, 8¹/₄×14, 8¹/₄×13, 16K. Select one of these sizes. For details, see "Duplex Copying", Copy Reference.
`“Cannot select Bypass Tray in current setting.”`	The specified function is not available with the bypass tray.	Select a paper tray other than the bypass tray.
`“Cannot sort this size.”`	The specified paper size is not available with the Sort function.	This message appears when the bypass tray is selected. Use copy paper that is not longer than 356 mm (14").
`“Max. number of sets is nn.”` (A figure is placed at nn.)	The number of copies exceeds the maximum copy quantity.	You can change the maximum copy quantity from [Max. Number of Sets] under [Copier Features]. For details about Max. Copy Quantity, see "User Tools Menu", Copy Reference.
`“Original with this length cannot be duplex scanned.”`	The specified custom length is not available for duplex printing from the ADF (e.g., 2 Sided 2 Sided, 2 Sided 1 Sided, 2 Sided Combine).	Do not place originals that are longer than 356 mm (14").
`“Size error in Combine mode.”`	The specified paper size is not available with the Combine function.	This message appears when the bypass tray is selected. Use copy paper that is not longer than 356 mm (14").
`“You do not have privileges to use this function.”`	The use of this function is restricted to authentified users only.	Contact the administrator.