When You Have Problems Operating the Machine

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Facsimile], [Printer], or [Scanner] key.

Functions other than the copier function are not yet ready.

Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait a little longer.

The operation switch indicator continues blinking and does not turn off when pressed.

This occurs in the following cases:

• The exposure glass cover or ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

• Close the ADF.

• Check if the machine is communicating with external equipment.

• Wait a little longer.

The display is difficult to see.

Screen contrast is not adjusted.

Adjust the screen's contrast so that you can see the display panel properly. See "General Features", Network and System Settings Guide.

The display is off.

The machine is in Energy Saver mode.

Turn on the operation switch.

The display is off.

The operation switch is turned off.

Turn on the operation switch.

Nothing happens when the operation switch is turned on.

The main power switch is turned off.

Turn on the main power switch.

“Please wait.” appears.

This message appears when you turn on the operation switch.

Wait for a while. If the machine does not get ready in a minute, contact your service representative.

“Please wait.” appears.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

• Wait for a while. If the machine does not get ready in a couple of minutes, contact your service representative.

• Wait until the message disappears. Do not turn off the main power switch while the message is showing.

“Please wait.” appears.

This message appears when you change the toner cartridge.

Wait for a while. If the message does not disappear in two minutes, contact your service representative.

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

Enter the user code (up to eight digits), and then press the [OK] or [] key.

The Authentication screen appears.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine.

Authentication failed.

The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login password.

Authentication failed.

Cannot access the authentication server when using Basic Authentication, Windows Authentication, LDAP Authentication, or Integration Server Authentication.

Contact the administrator.

“Temperature Alert. Turn main power off, adjust room temp. and wait a while before restarting.” appears, and printing is disabled.

The temperature inside the machine is too high or too low.

Locate the machine in an environment where the temperature remains between 10 and 32°C. See "Where to Put Your Machine", About This Machine.

“You do not have the privileges to use this function.” appears.

The use of the function is restricted to authenticated users only.

Contact the administrator about the permission for the required function.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

Remove misfed paper, and then open and close the cover. See Removing Jammed Paper.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load paper correctly. Place paper in the paper tray with the print side up. Bypass tray with the print side down. See "Loading Paper", About This Machine.

Misfeeds occur frequently.

The tray's side or end fences may not be set properly.

• Remove the misfed paper. See Removing Jammed Paper.

• Check the side or end fences are set properly. Also, check the side fences are locked. See "Changing the Paper Size", About This Machine.

Misfeeds occur frequently.

Copy paper size setting is not correct.

Set the proper paper size. See "Tray Paper Settings", Network and System Settings Guide and "Recommended Paper Sizes and Types", About This Machine.

Cannot print in duplex mode.

Duplex printing cannot be done with paper set in the bypass tray.

When using duplex printing, make settings to use paper from a tray other than the bypass tray.

Cannot print in duplex mode.

You have selected a tray that is set to [Off] for duplex printing in [Tray Paper Settings] under [System Settings].

Select a paper tray in [Tray Paper Settings] under [System Settings], and then press the [OK] key. Then, select [No Display (Plain Paper)] or [Recycled Paper] for Paper Type, press [Duplex], and then select [On]. See "Tray Paper Settings", Network and System Settings Guide