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Paper Misfeed Message (A)

The "A Open the part as shown and remove paper." error message appears when a paper misfeed occurs in the paper feed section.

Important

  • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and duplex unit cool down.

  • When a paper misfed (A) occurs, the paper tray is locked and cannot be pulled out. Do not forcefully pull out the tray.

1Push up the lever on the right side, and open the printer's right cover carefully.

Right cover illustration

2When using tray 1 or tray 2, remove the misfed paper slowly from inside of the printer's right cover.

Interior illustration

3When using bypass tray, remove the misfed paper slowly from inside of the bypass tray.

Interior illustration

4If you cannot remove the misfed paper from inside of the bypass tray, remove the misfed paper slowly from outside of the bypass tray.

Interior illustration

5Carefully close the right cover.

6Carefully close the bypass tray.