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Removing Misfed Paper

An error message appears if a paper misfeed occurs. The error message gives the location of the misfeed. Check the location and remove the paper.

CAUTION

  • The inside of this printer becomes very hot. Do not touch parts labeled “” (indicating a hot surface). Touching these parts will result in burns.

Important

  • Do not forcefully remove misfed paper, it may tear and torn pieces may remain inside the printer.

  • When paper is misfed a number of times, the following are possible causes.

    • The control panel settings do not match the size or orientation of the loaded paper.

    • The friction pad is dirty.

  • Misfed paper may be covered with toner. Be careful not to get toner on your hands or clothes.

  • If paper is still misfed after you have checked the above-mentioned causes, contact your sales or service representative.

  • When printing restarts after removing jammed paper, the printing position may be different, depending on the location of the jam.

    • If the paper jam occurred in the optional finisher, printing will restart from the top page of the data currently being printed, or from the page where the paper jam occurred.

    • If the paper jam occurred in the printer, printing will restart from the page where the paper jam occurred.

    • Even if the paper jam occurred in the printer, the error will not be cleared unless the cover of the finisher is opened and closed.

Reference