Messages Displayed on the Client Computer

"Any of Login User Name, Login Password or Driver Encryption Key is incorrect."

The entered login user name, password, or driver encryption key was invalid.

• Check the login user name, login password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

"Cannot detect the paper size of the original. Scanning will be cancelled."

The set original was misaligned.

• Place the original correctly.

• Specify the scan size.

"Cannot find the scanner. Check the scanner main power switch."

The machine's main power switch is off.

Check that the cable is securely plugged into the power outlet and the machine. Set the main power switch to "On".

"Error has occurred within the scanner driver."

An error has occurred in the driver.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

"Error has occurred on the scanner. Scanning will be cancelled."

The application-specified scan conditions have exceeded the setting range of the machine.

Check whether the scanning settings made with the application exceed the setting range of the machine.

"Fatal error has occurred in the scanner."

An unrecoverable error has occurred on the machine.

An unrecoverable error has occurred in the machine. Contact your service representative.

"Insufficient memory. Reduce the scanning area."

Scanner memory is insufficient.

• Reset the scan size.

• Lower the resolution.

• Under [Scanner Features], [Send Settings], make sure "Compression" is set to "On".

The problem may be due to the following cause:

• Scanning cannot be performed if large values are set for brightness when using halftone or high resolution. For details about the scanning requirements, see "Relationship between Resolution and Scan Size", Scanner Reference.

"Insufficient memory. Reduce resolution, original size, or scanning area."

The computer does not have enough memory.

Reduce the resolution or size of scanning. Alternately, try scanning again after closing any other applications in use.

"No User Code is registered. Consult your system administrator."

Access is restricted with user codes.

Contact the administrator of the machine.

"Paper misfeed has occurred."

A paper misfeed has occurred.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

"Please call your service representative."

An unrecoverable error has occurred in the machine.

Contact your service representative.

"Scanner is in use by another function."

A function of the machine other than the Scanner function is being used such as the Copier function.

• Wait for a while and reconnect.

• Cancel the job in progress.

  For example, press [Exit], and then press the [Copy] key. Next, press the [Clear/Stop] key. When the message "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" appears, press [Stop].

"Scanner is not available on the specified device."

The TWAIN scanner function cannot be used on this machine.

Contact your service representative.

"Scanner is not available. Check the scanner connection status."

The machine's main power switch is off.

Set the main power switch to "On".

"Scanner is not available. Check the scanner connection status."

The machine is not connected to the network correctly.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer. For details, see Windows Help.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See "Connecting the Machine", General Settings Guide and "Using telnet", Network Guide.

"Scanner is not ready. Check the scanner and the options."

The scanner cover is open.

Check whether the scanner cover is closed.

"Standby time reached."

An original was not loaded within the specified time limit.

Load an original within the time limit specified in [Standby Time].

"The start position of the scanning area does not match the original."

The specified area to be scanned differs from the actual scanned area of the original.

Check the location of the original.