Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

Before turning the main power off, see "Turning On/Off the Power", About This Machine.

Message	Cause	Solution
`"Authentication has failed."`	The entered login user name or login password is not correct.	Inquire the user administrator for the correct login user name and login password.
`"Authentication has failed."`	The machine cannot perform authentication.	Contact the administrator.
`"Hardware Problem: Ethernet"`	An error has occurred in the Ethernet board.	Turn off the main power switch, and back on again. If the message appears again, contact your service representative.
`"Hardware Problem: HDD"`	An error has occurred in the hard disk drive.	Turn off the main power switch, and back on again. If the message appears again, contact your service representative.
`"Hardware Problem: USB"`	An error has occurred in the USB interface.	Turn off the main power switch, and back on again. If the message appears again, contact your service representative.
`"Hardware Problem: Wireless Card"`	A wireless card that the machine cannot use has been installed. An error has occurred with the wireless card.	Turn off the machine, and check the wireless card. Then, turn the machine on again. If the message appears again, call your service representative.
`"Paper size of _%_ is mismatched. "` `"Change the setting to continue the current job or press [Job Reset]."`	The size of the paper in the specified tray does not match the size of the original.	Open the Printer Properties dialog box and make sure that [Auto Tray Select] is not specified as the [Paper source tray:] setting. Select the tray manually. Depending on the size of your original, the roll that is set might be too small so some areas of image might be lost.
`"Parallel I/F board has a problem."`	An error has occurred in the parallel interface board.	Turn off the main power switch, and back on again. If the message appears again, contact your service representative.
`"Printer font error."`	An error has occurred in the font settings.	Contact your service representative.
`"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."`	You have tried to delete files without the authority to do so.	Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.
`"Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared."`	The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.	Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`"You do not have the privileges to use this function."`	The logged in user name does not have permission for the selected function.	Contact the administrator about the permission for the required function.