When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the cut paper tray or paper bypass.

Misfeeds occur frequently.

The cut paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

The paper is folded or creased.

Cut folded or wrinkled areas off the paper roll.

Remove cut paper that is folded or wrinkled.

Misfeeds occur frequently.

Jammed or torn paper is inside the machine.

Remove the paper properly. See Removing Jammed Paper.

Misfeeds occur frequently.

The paper is curled.

Smooth out the curl and try again.

Misfeeds occur frequently.

Printed paper is being used.

Do not use paper that has been already copied or printed onto.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

You cannot combine several functions.

Selected functions cannot be used together.

Check the combination of functions and make the settings again. See "Function Compatibility", Copy/Document Server Reference.

Images are skewed.

The side fences in the cut paper tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see Changing the Paper Size.

Images are skewed.

The paper is feeding in at a slant.

Load the paper correctly. See Loading Paper.

Images are skewed.

The original was not set straightly.

Set the original so that it is squarely aligned with the original guides.

Original and copy size does not match.

Dampness can cause paper to stretch.

Adjust the Fine Magnification setting for Additional Copy. See "Fine Magnification", Copy/Document Server Reference.

Cannot scan originals on mixed A series and JIS B series paper continuously.

Originals on different series of paper cannot be scanned continuously at the same time.

Scan the originals on each series separately.

The machine does not start copying even though you have inserted paper into the bypass tray.

Originals are not scanned.

After scanning the originals, load paper in the paper bypass.

Copies shift sideways.

The paper roll is not set correctly.

Set the paper roll correctly, making sure it is straight and not loose. See Loading Paper.

Copies shift sideways.

The original does not match the size in the original table setting.

Adjust the original guides to the specified size, and then insert the original along the guides. See "Placing Originals", Copy/Document Server Reference.

Copies shift sideways.

The paper is not set correctly in the bypass tray.

Make sure the paper size matches the

paper bypass's paper guides. See "Copying from the Bypass Tray", Copy/Document Server Reference.

Copies shift in the direction of the original feed (or opposite) direction.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Print Position Adjustment or Margin Adjustment mode. See "Margin Adjustment" and "Adjust Print Position", Copy/Document Server Reference.

Copies are shorter than the selected size, or cut off before the end.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Print Position Adjustment or Margin Adjustment mode. See "Margin Adjustment" and "Adjust Print Position", Copy/Document Server Reference.

In "Double Copies" mode, parts of the original image are not copied.

Combination of original and copy paper is not correct.

Specify the paper size again. For example, select 11" × 17" for 8¹/₂" × 11" originals. See "Double Copies", Copy/Document Server Reference.

In "Erase Border", "Erase Inside", or "Erase Outside" mode, parts of the original image are not copied.

You set a wide erased margin.

Reduce the margin width. You can set the border to between 2 and 99 mm (0.1 - 3.9 in), and you can set the inside and outside borders individually to between 0 and 1220 mm (0.1 - 48 in).

In "Erase Border", "Erase Inside", or "Erase Outside" mode, parts of the original image are not copied.

Originals are not scanned correctly.

Place the originals correctly.

Parts of the image are not copied.

Print Position Adjustment or Margin Adjustment mode is selected.

Cancel Print Position Adjustment or Margin Adjustment mode. See "Margin Adjustment" and "Adjust Print Position", Copy/Document Server Reference.

Parts of the image are not copied.

You placed a custom size original.

Enter the size of the original, or set the scanning area wider. See "Placing Custom Size Originals" and "Wide Scan", Copy/Document Server Reference.

In "Image Repeat" mode, the original image is not copied repeatedly.

You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio.

Select copy paper larger than the originals or select the proper reproduction ratio.

When using "Combine", parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches your originals and the copy paper. Select the correct reproduction ratio before using Combine mode. See "One-Sided Combine" and "Auto Reduce/Enlarge", Copy/Document Server Reference.

Copies are not in correct order.

You placed the originals in the incorrect order.

Start with the first page to be copied.

If you place an original on the exposure glass, start with the first page to be copied.

The folding finisher is not recognized (is offline).

The folding finisher is turned off, or the folding finisher and the machine were not turned on in the correct order.

If the folding finishers is offline, turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine.

Then check the folding finisher is online.

"Please wait." appears on the display panel and printing cannot be done.

The folding finisher is offline.

Turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine.

Then check the folding finisher is online.

Cannot specify folding.

Translucent paper or film has been selected.

Translucent paper and film are not available for folding. They are delivered to the upper output stacker, but not folded. Select another paper type, and then specify folding.

"Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?" appears.

The number of scanned pages exceeds the capacity per file of the Document Server.

• To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server.

• If you do not want to store scanned pages, press [No]. Scanned data is deleted.

• You can store up to 1000 A4 size pages per document.

"Original is being scanned by another function. Please wait." appears.

Copier or Scanner function is in use.

To cancel a job in progress, first press [Exit], and then press the [Copy] key or [Scanner] key. Next, press the [Clear/Stop] key. When the message "The Stop key has been pressed. Are you sure you want to stop copying?" or "The Clear / Stop key was pressed. Are you sure you want to stop scanning?" appears, press [Stop].

You forgot your password.

You cannot access a protected file without entering the password.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Document Server] under [Administrator Tools] in [System Settings]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. For details about Delete All Files in Document Server, see "System Settings", General Settings Guide.

You cannot find out what is stored in a file.

You may not be able to ascertain the contents of a file simply from the file name.

You can switch the Select File screen between [List] and [Thumbnails] display to check the contents of the file. Check information other than the file name.

• List display

  The file name, data of storage, and user name are shown.

• Thumbnails display

  An image of the stored file appears.

You can enlarge the image by pressing [Preview]. See "Checking the Details of a Stored Document", Copy/Document Server Reference.

Memory frequently becomes full.

The document server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

You want to check print quality before making a large print run.

You can print a single copy without specifying the setting again.

Check print quality by printing out only the first set using the [Sample Copy] key. See "Finishing", Copy/Document Server Reference.

"Cannot display preview of this page." appears, and you can not check the thumbnail image.

The image data may have been corrupted.

Press [Exit] to display the preview screen without a thumbnail.

If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear.