Other Messages

This section describes likely causes of and possible solutions for the error messages that are displayed on the control panel, or printed on the error logs or reports.

Message	Cause	Solution
`"Address book is in use."`	The machine currently cannot perform authentication because the address book is being used by another function.	Wait a while, and then retry the operation.
`"Auto-user prog. failed."`	Automatic registration of information for LDAP Authentication or Windows Authentication failed because the address book is full.	Contact the administrator.
`"Classification Code Error"`	The classification code has not been entered, or the classification code has been entered incorrectly.	Enter the correct classification code.
`"Command Error."`	An RPCS command error occurred.	Check using the following procedure: Check if the communication between the computer and the machine is working correctly. Check if the correct printer driver is being used. Check if the machine's memory size is set correctly in the printer driver. Check that the printer driver is the most up-to-date version available.
`"Duplex cancelled."`	Duplex printing was canceled.	Select the proper paper size for the duplex function. See "Specifications for the Main Unit", About This Machine. In [System Settings], under [Tray Paper Settings] / "Paper Type", set [Duplex] to [On].
`"Hardware Problem: Ethernet"`	An error has occurred in the Ethernet board.	Turn off the main power switch, and back on again. If the message appears again, contact your service representative.
`"Hardware Problem: USB"`	An error has occurred in the USB interface.	Turn off the main power switch, and back on again. If the message appears again, contact your service representative.
`"I/O buffer overflow."`	An input buffer overflow occurred.	In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value. Reduce the number of files being sent to the machine.
`"User auth. already exists."`	The user name for LDAP or RDH authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers),etc.	Contact the administrator.
`"Insufficient Memory."`	A memory allocation error occurred.	PCL 5c/6 On the printer driver's [Print Quality] tab, specify a lower resolution on the [Resolution]. RPCS On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, specify a lower value for [Resolution:].
`"Memory Retrieval Error."`	A memory allocation error occurred.	Turn off the main power switch, and back on again. If the message appears again, replace the RAM.
`"No response from server."`	A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication.	Check the status of the server.
`"Output Tray changed."`	The output tray was changed because the paper size of the specified output tray is limited.	Specify the proper output tray.
`"Paper Size Error"`	Job reset is automatically performed if the specified paper size is incorrect.	Specify the correct paper size and print the file again.
`"Print overrun."`	Images were discarded while printing.	PCL 5c/6 On the printer driver's [Print Quality] tab, specify a lower resolution on the [Resolution]. RPCS On the RPCS printer driver's [Print Quality] tab, open the [Change User Settings...] dialog box, and then, on the [Image Adjustments] tab, specify a lower value for [Resolution:].
`"Receiving data failed."`	Data reception was aborted.	Resend the data.
`"Sending data failed."`	The machine received a command to stop transmission from the printer driver.	Check if the computer is working correctly.
`"Unauthorized user access."`	The entered login user name or login password is not correct.	Check that the user name and password are correct.
`"Unauthorized user access."`	The logged in user is not allowed to use the selected function.	Contact the administrator.

If the printing does not start, contact your service representative.

The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Printer Reference.