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Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

Note

Message

Cause

Solution

"Authentication failed."

The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login password.

"Authentication failed."

The machine cannot perform authentication.

Contact the administrator.

"Updating destination list. Reselect destination(s) or sender's name later."

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

"You do not have the privileges to use this function."

The logged in user name does not have permission for the selected function.

Contact the administrator about the permission for the required function.